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H
Hoka Hey
Inspiring
August 1, 2020
Question

Adobe Photo Downloader doesn't see Samsung CFexpress Card Reader

  • August 1, 2020
  • 11 replies
  • 5657 views

Does anyone know how to get the Photo Downloader to see the Sandisk CFexpress type B card reader with a Sony CFexpress card?

 

Both Adobe Bridge and LR Clasic see the card reader and card, and can access it.

 

iMac 2012 running Catalina 10.15.6

 

Is this anything that can be fixed on my end? If not, where do I submit a bug report?

 

Thanks.

    This topic has been closed for replies.

    11 replies

    Rahul Saraogi
    Community Manager
    Rahul SaraogiCommunity Manager
    Community Manager
    November 10, 2022

    Hello All,

     

    For CFExpress card not coming on the list, we would like to have more information about the setup/hardware you are using

     

    1. Type and model of CFExpress card
    2. Model of CFExpress card reader

    3. Are you trying to access CFExpress card directly through camera or through card reader?

     

    It would be really helpful if we can get as many inputs as possible to investigate the issue further.

     

    Thanks,

    Bridge Team

      A
      Anonymous
      November 25, 2022

      Well, I'm on Win 11, both on my laptop and desktop. I have the Prograde, Pergear and Angelbird USB3.2 (USB-C) CFe card reader. I have the same brand cards in 325 and 512GB versions. *NONE* of them in any combination are recognised by Bridge, as Bridge only recognises "removable drives". The CFe mounts similar to an SSD and it should be just a matter of protocol change in your Bridge import routine to recognise *any* drive instead of "removable drive" only.
      We subscribers are paying Adobe a substantial amount of money every month and with more and more cameras released with CFe cards, this issue should be solved. It's been more than 2 years since cameras adopted the CFe standard.

        D
        default09k6sthvc98d
        Participant
        November 4, 2022

        Well here it is November, and I just discovered  the same pfoblem with Pro-grade cfexpress cards. You'd think by now, as long as this thread's been open, that Adobe would have solved the issue. Adobe?

        N
        Nina25526356gwqw
        Participant
        October 3, 2022

        I'm having the exact same problem. This is a total nightmare. I bought a super fast Thunderbolt 3 card reader for my new Mac and it doesn't even work with my CF express cards - which is what I use. Nor does my older USB card reader. And giving full HD access or documents and folders access don't work. The only way I can get it to work is to connect the camera directly which is suuuuuppppper slooooow. I thought Adobe was supposed to be better with Macs, but clearly not, my previous PC it worked like a charm. 

        A
        alan s.w31344745
        Known Participant
        August 31, 2022

        Have had this identical problem and reported it in April 2021 and spent hours on phone with Adobe.  Was told they are working on it, but found our this past March from Adobe, they were not.  Plan to call them again in September.  I then got the latest Mac and OS, but this was no help either.  Understand may have this issue so I am both surprised and frustrated that Adobe has not addressed it.  I suggest calling Adobe Tech Support.  I actually spent several hours with their engineers about a year ago to help them eliminate any issue on my end and there were none.  Have not seen any update on Photo DownLoader.  Good luck and let me know how it goes.  

        A
        alan s.w31344745
        Known Participant
        April 19, 2022

        I am having same problem but with Lexar CFExpress card on Bridge 2020, 2021, and 2022 on different Macs.  Adobe no help.  Have you resolved.  A

         

        S
        scalderbank
        Participating Frequently
        April 19, 2022
        No I have not. I have to copy and paste the images from the card.
        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        April 6, 2021

        Just in case, bug reports and features requests for Bridge can be posted on the Adobe Photoshop Family or also on Adobe Bridge Feedback both sites are watched by Adobe staff. 

          N
          Nancy Basmann
          Participant
          April 5, 2021

          The answer to why Bridge and Lightroom are not reading the cards:

          Historically all the storage form factors such as CF, CFast, SD or USB Flash drives, they all present themselves to the operating system of your Windows or Mac OS computers as Removable Drives. However, with the introduction of CFexpress cards and their similarity with SSD drives, these devices present themselves to the operating system of your computer as a Fixed Drive similar to your internal SSD or HDD.

          Many of the applications including but not limited to Photoshop, Lightroom, Photo Mechanics, as of late 2020 are designed to identify and work with Removable Drives and currently do NOT recognize a Fixed Drive such as CFexpress cards that are becoming readily available in the market due to speed advantage that they offer.

          In the short term, please read the data directly from the card into your internal/external drive of your computer without going through one of the applications mentioned above, while notifying your application provider about the issue that you are encountering with your CFexpress card as a Fixed Drive.

          Please let us know if there is anything else we can do to support you with this concern.

          ProGrade Digital Support
          April 5, 2021

            L
            lvaradi
            Participant
            April 14, 2021

            Lightroom is able to import my photos on my Mac using the Sone card reader and CfExpress type A card.  I assume it will also work with the PrGrade reader.  My problem is with Photoshop,  and the Bridge applications not able to download the photos using either reader.  

            N
            Nancy Basmann
            Participant
            April 2, 2021

            The latest Adobe Bridge does not recognize the $75 card-reader made by ProGrade for the R5 Sandisk CFexpress card or the SD card.  To obtain the images in Windows I went to My Computer and dowloading the images from the drive where I plugged in the card-reader.  I prefer to read Adobe Bridge because there I name the file and renumber the images from "1" on.  It is April and still Adobe has not fixed the problem.

              A
              Additus
              Known Participant
              March 27, 2021

              Have the same issue with Sandisk CFexpress Pro 256 GB with Sandisk CFexpress type B card reader on iMac.

              A
              Additus
              Known Participant
              April 2, 2021

              I have been sitting a couple of hours with Adobe support gowing through all possible settings in my Bridge and iMac. No difference - Photo Downloader still doesn't start connected to my SanDisk CFexpress Pro card reader. He promised to get me to the next level in the support chain, but never got back to the mail I supplied to him. This was a couple of days ago, perhaps they will get in touch after the Easter holidays. If so and if I get a solution, I will get back here.

               

              Also got support from SanDisk with the conclusion that it can't bee a SanDisk issue because I can see the files in Finder on my card connected to the card reader.

                S
                scalderbank
                Participating Frequently
                April 2, 2021
                It is the same with Prograde CF card and Prograde card reader.
                H
                Hoka HeyAuthor
                Inspiring
                August 2, 2020

                Thanks for you advice and am not disagreeing with you. I have a number of relatively easy ways to get the files where I want them. I just like the ease of use of the Photo Downloader. 

                  H
                  Hoka HeyAuthor
                  Inspiring
                  August 23, 2020

                  This is still not working even though ACR has been updated to include the R5 which uses CFexpress cards. Has anyone been able to solve this?

                  S
                  scalderbank
                  Participating Frequently
                  September 15, 2020

                  I am having the same issue with both Sandisk and prograde cfexpress cards. Adobe tells me it is a read /write permissions issue with the cards and to contact the manufacturer.  I have contacted Prograde about the issue and waiting on a response.

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