Auto resolve not working

[matthew filipk]

It's my understanding that when you try to place a file into a folder, and that file shares the same name as an existing file, the Auto Resolve option which pops up should automatically change the name so the file can be added. However this randomly stopped working for me. When I click Auto Resolve nothing happens. Am I doing something wrong or am I misunderstanding what auto resolve does? Please let me know. Thank you

video of problem:

[jbm007]

Works fine here.

You have two options

Delete and reinstall Bridge

Reset your Bridge preferences

Something got buggered up with your install.

[matthew filipk]

thanks for the reply. I tried resetting the preferences as well as uninstalling and reinstalling Bridge and the problem persists. When I uninstalled I clicked "Keep" when it asked if it wanted me to keep notifications, preferences, etc. Should I try removing those when I uninstall? I was worried about losing my keywords and such. Let me know if you have anything else I could try. Thanks!