Blank Output Module (Bridge CC)

[LuisMarín]

As suggested here

http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html

I downloaded and installed Bridge CC Output Module. The module looks blank when I launch Bridge. I already tried the two workarounds for "Possible Issues", covered at the bottom of the download page, but none of them worked for me.

Anybody else with this problem?

I'm using Windows 7, 64 bit. Here's a screenshot:

[Lash78]

Hi

I have Windows 8 x64 + Adobe CC installed. AOM is working fine with this modification.

The AOM.requiredBridgeVersion string in line 126 is the minimum required bridge version so this is not an issue. (line 133  "<")

The AOM.CS_VERSION string in line 127 is used to generate the paths inside the script, look at the code from line 248. Without this modification the script is using the old "Bridge CS6" folders that doesnt exists if you only have CC version installed.

[Omke Oudeman]

Thanks for this clarification, makes sense and is a great find!

[Guest]

Omke,

I follow this discussion but don't comprehend as don't use CC.  Does the following fit in with the current "fixes"?

7. Brett N,

    

  Aug 15, 2013 2:53 PM    in reply to archlaw 

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The files you have to download include all of the code necessary to build the contents of the Output panel. But some of the code refers back to the CS6 folder (as these files are essentially lifted directly out of that version). With these files in both locations, the files will be able to gather all of the required resources.

So, you don't need Bridge CS6 as a whole. The only reason to do that would be to create the folder. Instead, simply create the folder manually and add the downloaded files to both the CC and the CS6 folder.

[Omke Oudeman]

Does the following fit in with the current "fixes"?

Hi Curt

It does seem so but I can't tell for sure because from the start of it's appearance I had no problem installing the AOM in CC.

However it looks like the same kind of a solution, one is creating folders that the script needs to look for, the other is telling the script to look at different folders.

The KB solution might be taken a bit more actions but is easier to follow if you don't know how to look in a script or don't like to alter the script itself

[DesignJohn]

To clarify the fix:

I have a Mac 10.8.4 using CC, Bridge had no Output Module, downloaded AOM fix - installed...

This then had blank Output Module, then changing the code from "CS6 to CC" in line 127 fixed and returned the Output Module to normal...

Thank you...

[SG...]

Hi,

Thank you for the pointer! The modifiication worked for me on 10.7.5. I'm forwarding on the script modification for the developers to review and comment on any potential downside.

regards,

steve

[Brett N · Accepted solution]

We've had the script modification tested and now implemented. The files to download from the document have been updated with the new code and will no longer require any changes.

[stroxel]

Awesome Thanks. It is at the same link at before: http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html?

[Brett N]

Yes, exactly. We exchanged the files on that link, so now they are not dependant on CS6.

[photogal11]

Unfortunately I still get a blank output module after doing the new procedure.    I am using Windows 7 (64 bit).  I downloaded the most recent AOM_Package_Win64.zip file and found the folder and file as indicated.  I copied the Adobe Output Module folder to C:\Program Files (x86)\Common Files\Adobe\Bridge CC Extensions\ .  Then I attempted to “Copy the AdobeOutputModule.workspace file into the Workspaces folder under the Bridge CC Extensions folder.” 

Question: Does this mean that I am to copy the AdobeOutputModule.workspace file into the C:\Program Files (x86)\Common Files\Adobe\Bridge CC Extensions\Workspaces folder?  If so, I did not have a Workspaces folder in that location.  So I created an empty Workspaces folder and put the AdobeOutputModule.workspace  file into it.  I shut down Bridge, reopened it, and it asked me something like, “Do you want to enable the Adobe Output Module” and I said yes.  I then switched to the Bridge Output workspace and as before, it was blank.  What am I doing wrong?  Thanks for any help you can give me to fix this frustrating problem.

[Brett N]

There was a mistake in the documents installation instructions. We don't want to use the (x86) folder. Just the Program Files folder, on either version of Windows. This has been corrected. Please try again.

[photogal11]

Yea!  I can finally access the Adobe Output Module in Bridge using the revised instructions!  Thanks!!!

[eduardodesigns]

@photogal. This is how it worked for me. I also have Windows 7 (64 bit) and followed the instruction here: http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html#Install the Adobe Output Modul... but instead of following the path to Program Files (x86), follow the path to the regular Program Files folder. Once the files are in the proper location, close Bridge CC if it is open and re-open.

[eduardodesigns]

disregard..I see it worked for you

[Guest]

Mmm, have a Mac over here and a CS6, have tried replacing the files to download from the above-mentioned link, resetting the workspace through the user file, through the program etc... I now get an "output" window but it is blank.

Is there any possible fix ? my guess is that the download I made was for the CC version and it might be where the issue lies. Is there some patch to apply to guarantee the fix ?

Thanks !

[JQizzle]

Yeah. I tell ya, this whole thing is making me cross-eyed. I've got Bridge CC (no CS6 installed on this system), and according to the initial "install" directions, I don't even have the folder on my Mac that they're calling out. The instructions state to install in this directory: Mac OS: /Library/Application Support/Adobe/Bridge CC Extensions Whelp, I don't have that directory. I have this directory: Mac OS: /Library/Application Support/Adobe/Bridge CC     So, right off the bat that's a bit concerning. I've followed the directions as stated, and do get "Output" to show up inside of Bridge CC but then upon click nothing happens at all.

So, looking at some other solutions here in this thread it says change the code  in AdobeOutputModule.jsx on line number 127 to AOM.CS_VERSION = “CC”; and sure enough, that's what's already in the code just as the adobe staff member said.

I've gone through a big ol' loopty-loop and have nothing to show for it. I just can't help but ask...why...isn't the output module just included in Bridge CC??? This whole situation seems really odd to me.

[JQizzle]

Ahhhh. I get it. They're trying to steer us towards Adobe Lightroom. Man do I wish I would have figured that out in the first place.

[SG...]

Hi,

Make sure you are pointing at the root level Library and not the user level Library directory. IOW, "/Library/Application Support/Adobe/Bridge CC Extensions" not "~/Library/Application Support/Adobe/Bridge CC Extensions".

JQizzle wrote:

Yeah. I tell ya, this whole thing is making me cross-eyed. I've got Bridge CC (no CS6 installed on this system), and according to the initial "install" directions, I don't even have the folder on my Mac that they're calling out. The instructions state to install in this directory: Mac OS: /Library/Application Support/Adobe/Bridge CC Extensions Whelp, I don't have that directory. I have this directory: Mac OS: /Library/Application Support/Adobe/Bridge CC     So, right off the bat that's a bit concerning. I've followed the directions as stated, and do get "Output" to show up inside of Bridge CC but then upon click nothing happens at all.

regards,

steve

[SG...]

Hi modernthing,

The Output module should be part of the Bridge CS6 install. The download link in the tech document is meant for Bridge CC only. Do you still have you CS6 installers? What products do you have that include Bridge CS6 already installed? AFAIK, there's no patch to fix up just the AOM part of Bridge CS6, but you may be able to copy back in the original files.

regards,

steve

[Guest]

Hi,

It was a whole creative suite. I know how to reveal .pkg content if needed to put something back in place... I had already thought about it then sort of got scared, telling myself how laborious this might get...

[Deryl]

I did the steps and issues step by step. I have the output panel but still is blank. Not sure what I need to do.

[drges2k]

Simply perfect, I hope Adobe copy that instructions on download Page. Thanks

[bobbethune]

I have the same problem as everybody else. I'm on Windos 7 and CC. None of the workarounds work. No way am I going to sit around downloading and reinstalling CS6. I've moved on. Time for Adobe to catch up.

[Omke Oudeman]

I've moved on. Time for Adobe to catch up.

Don't hold your breath waiting for them…

[Katherine Ford Richardson]

Hi,

I'm using a Mac and I can't get the output option to work with the new link.