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justyna_rdn
Participant
April 4, 2017
Answered

Blank preview screen in Adobe bridge

  • April 4, 2017
  • 1 reply
  • 2002 views

Hi,

My Bridge preview panel turned blank and it's been like this for a week or so-refreshing or re-installing the software don't seem to help. Any ideas how to fix it? Thank you!

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi justynam,

    Please try resetting the preferences of Bridge: -

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    Regards,

    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    April 4, 2017

    Hi justynam,

    Please try resetting the preferences of Bridge: -

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    Regards,

    Sahil

      Z
      Zak5D31
      Participant
      August 18, 2020

      This issue has occured on my Windows PC as well. However, pressing Ctrl+Alt+Shift at launch does not bring up the dialog box. I tried resetting preferences and standard workspaces from the drop-down menus, but it doens't seem to help. Additionally, purging the entire thumbnail cache does not change the problem either. I've tried uninstalling and reinstalling as well. Please advise if there are any other additional steps I can take to resolve the issue. 

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