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Bridge 12.0 Always Crashed and Closed

Enthusiast ,
Nov 06, 2021 Nov 06, 2021

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Everytime i use Bridge it always crash and closed. I don't know what the problem. This happen when i open .mts file. But the crash happened after couple of minutes. This also happened to me before latest update of Oktober.

Bridge Error.jpg

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Bridge" applicationVersion="12.0" build="12.0.0.234" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="6" hour="21" minute="41" second="20" timeoffset="420" timezone="SE Asia Standard Time"/>
<user guid="2b1cd9d0-f377-41ad-ae97-9dbde61bee09"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="12171" machine="Intel(R) Core(TM) i5-4200H CPU @ 2.80GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2794 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20201104000000.000000-000" driverVersion="20.19.15.5171" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0416&#38;SUBSYS_11CD1043&#38;REV_06&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 750M" description="NVIDIA GeForce GT 750M" driverDate="20190409000000.000000-000" driverVersion="25.21.14.2531" videoModeDescription="1600 x 900 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_0FE4&#38;SUBSYS_11CD1043&#38;REV_A1&#92;4&#38;1631DCA4&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000028AB1B3F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000028AB1B3F" symbolname="dvaplayer::Player::WriteScrubRequest"/>
<stackStatement index="1" address="0x00000000281BA230" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="2" address="0x00000000280A8AC0" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="3" address="0x0000000000801C11" symbolname="unknown"/>
<stackStatement index="4" address="0x00000000280A8BB9" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="5" address="0x00000000280AAC78" symbolname="dvacore::config::ExecuteTopLevelFunction&#60;void&#62;"/>
<stackStatement index="6" address="0x00000000281BA3B3" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="7" address="0x00000000281BAB7E" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="8" address="0x00007FFF0E39E7E8" symbolname="CallWindowProcW"/>
<stackStatement index="9" address="0x00007FFF0E39E36C" symbolname="DispatchMessageW"/>
<stackStatement index="10" address="0x00007FFF0E3B0F93" symbolname="SendMessageTimeoutW"/>
<stackStatement index="11" address="0x00007FFF0E6D0BA4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="12" address="0x00007FFF0BD51104" symbolname="NtUserGetMessage"/>
<stackStatement index="13" address="0x00007FFF0E3B1F0E" symbolname="GetMessageW"/>
<stackStatement index="14" address="0x0000000140EEBFCA" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="15" address="0x0000000140752E4B" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="16" address="0x0000000140EDB117" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="17" address="0x0000000140EDB0B0" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="18" address="0x0000000140F02E8A" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="19" address="0x0000000140F03072" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="20" address="0x0000000140D349FE" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="21" address="0x00007FFF0C8D7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FFF0E682651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000004B681199"/>
<register name="RCX" value="0x000000000014F5C8"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014F568"/>
<register name="RBP" value="0x000000000014F759"/>
<register name="RIP" value="0x0000000028AB1B3F"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
046231ff-40fd-4110-b7f8-465ebf4daff2
</sessionId>
</crashreport>

 

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TOPICS
Bug , Crash or freeze , Problem or error

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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Hi there,

Sorry to hear about this. Could you please try resetting Bridge's preferences and let us know if it helps? https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Regards,
Sahil

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Enthusiast ,
Nov 21, 2021 Nov 21, 2021

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thanks for reply, the problem exist when i use Bridge in thumnail mode like below then scroll down then bridge quit.

Bridge.jpg

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