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Bridge 13.0.2 crash when exit full screen preview

Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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I instaled the new version of Bridge (13.0.2.636), but tried with 13.0.1 and all versions doing ...

I open a folder, select an image then press space bar to open full screen preview

When I press ESC button to close it, the Bridge is crash and show error report window ..

 

Windows 11 Pro Insider Preview x64
Version 22H2
OS build number 25276.1000
Windows Feature Experience Pack 1000.25276.1000.0

 

Intel(R) Core(TM) i9-9880H CPU 2.30GHz with 32GB  DDR

 

 

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Crash or freeze

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Explorer ,
Jan 19, 2023 Jan 19, 2023

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Same Issue, brand new system & fresh install.

AMD Ryzen 9 7950X,  Nvidia 4080, 32GB, Windows 11 Pro.
Currently using the Game Ready Drivers.

**EDIT**

Setting Bridge to "Software Rendering" solves the issue but ONLY with version 13.0

 

Problem occurs with Bridge 13.02 & 13.01. (Regardless of Software rendering setting).

Unfortunately Version 13.0 suffers from other bugs that make this version unusable.

I have to revert to version 12.0.4. (Working with Software Rendering ON or OFF).

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Hi,

 

Thank you for your feedback.

 

We suspect that the recent NVIDIA driver update is causing crash in Adobe Bridge.

(Driver version : 31.0.15.2802 (528.02) , Release date : 5 Jan 2023)

 

We are further investigating the issue, please confirm if the issue is resolved by either of the below steps:

1. Downgrade the NVIDIA graphic card driver to the last stable version.

 

  1. Switch to “Software rendering” in Bridge preferences by following the below steps.
    • Navigate to Edit-> Preferences-> Advanced
    • Enable checkbox “Use Software Rendering”
    • Restart Bridge
    • Check if the crash is resolved while previewing files.

 

For more information or feedback, please reach out to us

 

Regards,

Bridge Team

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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Yes this works, I've downgraded to NVIDIA 527.56 and Bridge 13.2 is working as normal (works with Software Rendering - On or Off.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Hi

 

Solved by the new version of NVIDIA Driver: 528.24

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Explorer ,
Jan 26, 2023 Jan 26, 2023

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Even with the latest v528.24 drivers, Bridge 13.02 continues to crash, however the crash isn't instant, but occurs after going through a lot of fullscreen previews.

Go to a folder -> select an image -> fullscreen -> hold right arrow or just next image really fast, and/or open close fullscreen a lot and browser a folder of images.
Eventually it crashes.


**I do not have this crashes with NVIDIA driver v527.56**


Windows 11 Pro

NVIDIA GeForce RTX 4080
NVIDIA v528.24

AMD Ryzen 9 7950X
RAM: 32 GB

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Participant ,
Jan 26, 2023 Jan 26, 2023

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