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Bridge 13.01 - Bridge crashes every time I exit full screen mode

New Here ,
Jan 09, 2023 Jan 09, 2023

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I use bridge a lot for photo editing with Camera Raw.

 

I use the space bar a lot for entering the full screen preview when editing and lately Bridge crashes EVERY time I exit the full screen preview. I've used this so much that at this point I do it without thinking and it keeps crashing and it's very annoying for my workflow.bridge full screen preview bug.png  I've installed version 12.0.3 again and, luckily, works perfectly.

 

Just wondering if anyone is having this same issue with Bridge 13.01? 

I run Windows 11 Home 22H and I've NEVER had any issue with Bridge or any of the Adobe programs before.

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Bug , Camera RAW , Crash or freeze , Problem or error

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correct answers 1 Correct answer

Explorer , Jan 10, 2023 Jan 10, 2023

Ifigured out what causing Bridge crashing. No crashing, if in the setting to activate Software rendering. So it's not possible to use hardware rendering. Is it Bridge or Nvidia bug?

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Yes, I have exactly the same problem. When I watch pictures in full screen and after exit Bridge crashes. And how to bring back this error report windows that I can send reports manually again. I can't find solution.

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Ifigured out what causing Bridge crashing. No crashing, if in the setting to activate Software rendering. So it's not possible to use hardware rendering. Is it Bridge or Nvidia bug?

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New Here ,
Jan 10, 2023 Jan 10, 2023

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This worked!

My Nvidia drivers did update recently, wonder if it's directly connected with this issue? My Card is a GTX 1660 Ti. (Jealous of your RTX 3060!)

Thank you so much!

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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I am using Windows 11 22H2 and Nvidia RTX 3060 graphic card all with latest drivers.

 

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Explorer ,
Jan 19, 2023 Jan 19, 2023

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I get the exact same error.

However enabling "Software rendering" solves it, but *ONLY* in version 13.0 (Which is unusable due to other bugs).
Both Version 13.01 & 13.02 crash, even if "Software Rendering" is enabled.


Version 12.0.4 works with "Software Rendering" ON or OFF.

 

-
Windows 11 Pro

NVIDIA GeForce RTX 4080
NVIDIA Game Ready Driver, version: 528.02 Release date: 01/05/2023

AMD Ryzen 9 7950X
RAM: 32 GB

Adobe Logs Collector: AdobeLogs_20230119_110713_775-win-GS.zxp

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Explorer ,
Jan 19, 2023 Jan 19, 2023

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Yes, this "software rendering" option unfortunately is not the solution. For a moment it worked, but not anymore. 

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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Strangely after reinstalling the NVIDIA drivers using "Perform Clean Install", Bridge 13.02 worked on the first launch without error, but after quiting & starting Bridge again it began crashing the same.

Some acknowledgement of this bug from Adobe would be appreciated.

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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I got today letter from Bridge team and they told:

 

We suspect that the recent NVIDIA driver update is causing this crash.

(Driver version : 31.0.15.2802 (528.02) , Release date : 5 Jan 2023)

 

To further investigate the issue, we need your help. Please confirm if the issue is resolved by either of the below steps:

  1. Downgrade the NVIDIA graphic card driver.
    1. Download it from NVIDIA official site

 

  1. Switch to “Software rendering” in Bridge preferences by following the below steps.
    1. Navigate to Edit-> Preferences-> Advanced
    2. Enable checkbox “Use Software Rendering”
    3. Restart Bridge
    4. Check if the crash is resolved while previewing files.

 

I downgraded NVIDIA driver to 527.56 and now Bridge working perfectly.  No crashing anymore

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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Thanks, got the same message.

All the best!

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Enthusiast ,
Jan 20, 2023 Jan 20, 2023

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Nvidia has acknowledged this issue caused by driver version 528.02.

There is yet another update, version 528.24 (release Jan 19 2023) which I installed and it seems to have cured the problem.

Here are the reported bug fixes with this new driver version:

528.24.jpg

 

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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Yes this is for Nvidia RTX/Quadro, but no update for GeForce cards yet.

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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May I ask how you got acces to that new update Nvidia 528.24, because it's not on Nvidia driver update website..

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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You must have NVIDIA RTX/QUADRO graphic card, then you can download this update.Kuvatõmmis 2023-01-20 204423.png

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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No the even the new driver update 528.24 doesn't make any improvement, Bridge opens smoothly, if i click any to view, it crashes and close, even if its idle it closes in few moments.

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Explorer ,
Jan 26, 2023 Jan 26, 2023

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My Bridge 13.02 continues to crash even with the latest v528.24 drivers.
However the crash isn't instant, but occurs after going through a lot of fullscreen previews.

Go to a folder -> select an image -> fullscreen -> hold right arrow or just next image really fast, and/or open close fullscreen a lot and browser a folder of images.
Eventually it crashes.

**I do not have this crashes with NVIDIA driver v527.56**

Windows 11 Pro

NVIDIA GeForce RTX 4080
NVIDIA v528.24

AMD Ryzen 9 7950X
RAM: 32 GB

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Participant ,
Jan 26, 2023 Jan 26, 2023

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