Bridge 15.0 crashes while starting on my Mac

[martin_6273]

Since today, Bridge crashes upon starting. I can't even access the preferences since the program closes immediately. I de-installed it and reinstalled it, but to no avail. The version is 15.0 and I am using OS Sequoia 15.1.1.

I tried using shift-option-command while starting the software several times to purge the memory but it didn't help. And I can't see an error code any more since at some point during the multiple crasjhes I checked the box: Automatically send error message...

Can someone please help me? Thanks!

[Ashmit Singh]

Hi Martin,

Kindly provide the email Id you used to log in Bridge, Through it I can retrieve the error message.

Regards,

Bridge Team

[martin_6273]

Sure, that is martin@juergens.nl

Thank you.

Martin

[Jean Daniel25099488hkzq]

Hi,

I do have the exact same problem on my Mac OS Sequoia 15.1.1 with Bridge Beta 15.0.1, i.e. Bridge Beta starts and crashes right after.

I don't know if it is related to Martin's problem, but, on my side, here is an extract of the logs : 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000a0000006d

Exception Codes:       0x0000000000000001, 0x0000000a0000006d

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [24371]

Thread 52 crashed with X86 Thread State (64-bit):

  rax: 0x000070000d72c0ac  rbx: 0x0000000a00000005  rcx: 0x000070000d72c0ac  rdx: 0x000000000000005a

  rdi: 0x0000000a00000005  rsi: 0x0000000000000001  rbp: 0x000070000d72a550  rsp: 0x000070000d72a540

   r8: 0x0000000000000001   r9: 0x0000000000000001  r10: 0x000000000000000a  r11: 0x00000000000e2780

  r12: 0x000000000000005a  r13: 0x000070000d72a640  r14: 0x0000000000000019  r15: 0x0000000118fbff30

  rip: 0x00007ff814441025  rfl: 0x0000000000010206  cr2: 0x0000000a0000006d

Logical CPU:     8

Error Code:      0x00000004 (no mapping for user data read)

Trap Number:     14

Thread 52 instruction stream:

  89 f0 5b 41 5e 5d c3 48-8d 3d 21 da 04 00 e9 7a  ..[A^].H.=!....z

  a9 01 00 55 48 89 e5 41-56 53 48 89 fb e8 ec f1  ...UH..AVSH.....

  06 00 44 8b 30[48]8b 7b-68 48 83 c7 08 e8 0a f7  ..D.0H.{hH...... <==

  06 00 e8 d7 f1 06 00 44-89 30 5b 41 5e 5d c3 55  .......D.0[A^].U

  48 89 e5 41 57 41 56 41-54 53 4c 8b 67 18 45 31  H..AWAVATSL.g.E1

  f6 4d 85 e4 0f 84 43 01-00 00 48 89 fb 0f b7 47  .M....C...H....G

  10 a8 04 75 51 a8 08 0f-84 30 01 00 00 44 8b 3b  ...uQ....0...D.;

  45 29 e7 4c 89 23 45 31-f6 b9 00 00 00 00 a8 03  E).L.#E1........

  75 03 8b 4b 20 89 4b 0c-45 85 ff 0f 8e 0c 01 00  u..K .K.E.......

  00 48 89 df 4c 89 e6 44-89 fa e8 3a 28 00 00 85  .H..L..D...:(...

  c0 0f 8e aa 00 00 00 89-c1 49 01 cc 41 29 c7 7f  .........I..A)..

  e0 e9 e7 00 00 00 48 83-7b 48 00 0f 84 dc 00 00  ......H.{H......

Any idea ?
Thanks.

Regards,

Jean-Daniel

[martin_6273]

Hi Jean-Daniel, 

Where did you find the log? Perhaps if I post mine it might move this issue along?

In general, I am finding this forum very unsatisfactory. It takes forever for Adobe to react, and nothing seems to be happening.

Best, Martin

[Jean Daniel25099488hkzq]

Bonjour Martin,
En fait c'est mon fils qui a exposé le pb à ADOBE.
J'ai reçu la réponse ci-dessous ce jour et appliqué le déplacement du
dossier plugins et ça a marché : depuis Bridge fonctionne correctement !
Peut-être en sera-t-il de même pour toi : tiens-moi informé.
Bonne journée.
Jean-Daniel

Deepak Singla < desingla@adobe.com >
Mercredi 4 décembre 11:46 (il y a 23 heures)
À Grp-ShareWithBr
Traduire en français

Bonjour!



Je fais partie de l'équipe Adobe Bridge.



Nous vous contactons pour comprendre la cause/raison des multiples
plantages auxquels vous avez pu être confronté avec cette version d'Adobe
Bridge 2025 (v15.0).



Nous aimerions connaître les informations suivantes :

- Avez-vous installé Photoshop BETA avec Adobe Bridge ?
- Si oui,:
- *Pouvez - **vous* essayer de déplacer le plug-in
*Substance3DViewerForPs.* présent à l’emplacement «
/Library/Application Support/Adobe/Plug-Ins/CC/File Formats »
vers un autre
emplacement, puis de relancer Bridge ?
- Et/ou, pouvez-vous essayer de désinstaller la PS BETA et vérifier
si vous rencontrez toujours le crash ?



N'hésitez pas à partager toute information supplémentaire qui, selon vous,
pourrait nous aider à résoudre ce problème.





Salutations,

Deepak Singla

--
Jean-Daniel Lemoine
2, allée des Pervenches
F-91570 Bièvres (France)
33 (0)1 69 41 09 48

[martin_6273]

Thank you very much, Jean-Daniel!

Unfortunately, this did not work for me since I do not have Photoshop BETA installed and could not find that Plugin. 

May I ask how you got such a quick reply from Adobe? Did you use a different forum or contact address? They seem to be ignoring me here...

Thanks again, Martin

[martin_6273]

Hello Ashmit, I never heard back from you after I sent you my email address, as requested, on November 29.

In the meantime, another user told me that he had been advised to remove a plugin associated with Photoshop BETA, but I couldn't find that plugin, and I don't have the BETA version installed (as far as I can tell).

Since this has been dragging on for a while now, I would appreciate your help.

Thank you very much,

Martin 

[martin_6273]

This problem has been resolved.

[AndyCummings]

I am also having this problem of Bridge crashing when i try viewing a folder of images.

[Ashmit Singh]

Hi ,

We have addressed the issue mentioned in Bridge 15.0.2

We would love for you to try it out and share your feedback.

For more details on build kindly refer to https://community.adobe.com/t5/bridge-discussions/adobe-bridge-15-0-2-is-now-available/td-p/15048927

Regards,

Bridge Team