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300188
Inspiring
August 12, 2019
Answered

Bridge 2019 does not show MP4 thumbnails - Windows 10

  • August 12, 2019
  • 2 replies
  • 2762 views

Since I have updated Bridge to the 2019 version I cannot see anymore thumbnails for .MP4 video files when searching in my folders. I can only see thumbnails for .MOV files.

Bridge CC allowed to see both. I am sure there must be a setting that I miss that should allow me to see both. Especially that I can see all these thumbnails in explorer for example.

I would much appreciate some help.

I currently run my computer under Windows 10 64bits.

Motherboard : Gigabyte X399 AORUS Gaming 7

Processor : AMD Ryzen 1950x (16 coeurs / 32 Threads) 3.5GH

Ram : 64 Go

Graphic Cards 2x ASUS ROG STRIX GTX 1080TI 11G

  Thanks in advance

Message was edited by: Sahil Chawla

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi there,

    That does not sound good, let's make it right.

    As Bridge is not displaying the thumbnails for MP4 files, could you please select one thumbnail and right click on it then choose 'purge cache for selection'?

    Let us know how it goes.

    Regards,
    Sahil

    2 replies

    A
    Anonymous
    January 3, 2020

    I have the same issue and tried the above and it has not worked?

      O
      OikosPublishing
      Participant
      February 18, 2020

      I too have this issue... I've tried the above steps, as well as turning on Sotware Rendering.

      I am using the latest release of Bridge (2020) running on a 2013 15-inch Retina MacBook Pro - macOS Mojave (10.14.6)

      This is very frustrating as it has me looking to other software for something that should work as part of my Creative Cloud subscription.

        Sahil.Chawla
        Adobe Employee
        Sahil.ChawlaCorrect answer
        Adobe Employee
        August 12, 2019

        Hi there,

        That does not sound good, let's make it right.

        As Bridge is not displaying the thumbnails for MP4 files, could you please select one thumbnail and right click on it then choose 'purge cache for selection'?

        Let us know how it goes.

        Regards,
        Sahil

        3
        300188Author
        Inspiring
        August 12, 2019

        Thanks, I did as you suggested and it worked.   Thank a million!

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