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Bridge 2020 black interface, can't see or do anything (Catalina)

New Here ,
Jan 30, 2020 Jan 30, 2020

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I've just installed Adobe Bridge 2020 on my Mac via the Creative Cloud desktop app. On opening it, all I get is a mostly black interface and I don't know how to fix it. I can't even tell what version has downloaded because the About screen is blank, but in the CC app there are no updates for it.

 

I've tried rebooting, fully uninstalling rebooting and reinstalling, and trying the Bridge download file itself (i.e. not from within the CC app) and it doesn't matter what I can't see the interface.

 

System details and a few screenshots are below. Any ideas?

 

System detailsSystem detailsexpand image

Main window on opening BridgeMain window on opening Bridgeexpand imagePreferences panePreferences paneexpand image

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Community Expert ,
Jan 31, 2020 Jan 31, 2020

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roll back to 2019

 

Bridge does not run well on Catalina

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New Here ,
Dec 02, 2020 Dec 02, 2020

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I am having the exact issue, going back to 2019 update is not an option as Portratuire won't run on that, reason why i needed to update to Catalina. Im so stuck! not sure what to do.

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Community Expert ,
Dec 02, 2020 Dec 02, 2020

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Check your Bridge app permissions in Catalina OS.

Try reinstalling.

Try resetting your preferences.

 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I am able to see the interface if I right click and select "Open in Low Resolution," but other than that, yes this is an annoying issue in Big Sur OS as well.

Screen Shot 2021-03-24 at 10.04.00 AM.pngexpand image

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New Here ,
Aug 09, 2021 Aug 09, 2021

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I don't know if this is still helpful, but I simply had to update my bridge thorugh the creative cloud and this problem was fixed for me. 

 

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I'm on a macbook pro with M1 chip running Big Sur, which version of Bridge did you update to for the fix? The latest version, I think Bridge 11.1.1 (?) gave a warning about an intel version, which is not what I need. But having same issue as others, mostly black screen with just a few discernable controls.

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New Here ,
Feb 02, 2022 Feb 02, 2022

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LATEST

The latest is 12.01, and I was having the same problem until I uninstalled the previous versions using the creative cloud app manager. It looks like even having 11.11 on my machine while trying to run 12.01 led to the all black screens? Who knows. 

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