Bridge 2020 Crashes Despite Having Reset Preferences and Workspaces MULTIPLE TIMES

[DilbertIsMyHero]

I updated all my CC apps last week (13 November, 2019) and all of them have been working fine except Bridge. The first time I attempted to use it after the update, it opened and closed in the blink of an eye. No error message, no anything. Just there and gone.

When restarting Bridge, I held Ctrl+Alt+Shift to reset the Preferences. I also reset my Workspaces. Bridge opened but as soon as I navigated to a different folder or attempted to open a Photoshop or Illustrator file, it crashed again. No error message, it was just gone.

I attempted to reopen the app only to have it open and close immediately (no error message, just there and gone again). Again I reset the Preferences and Workspaces to get it to open. I opened a few files, navigated to a few folders before it crashed AGAIN.

The only way I can get Bridge to successfully open, not necesarily function, is to reset the Preference and Workstapces. For two days, I have had to reset my Preferences and Workspaces so many times I have lost count. It is the only way I can get the app to open and allow me to do a few things before it crashes again.

WHAT IS GOING ON???? This is not the way I expect any app to work much less one I use every day and almost always have open.

I am running Windows 10 Enterprise 64-bit (version 1809, installed 11/1/2019, OS build 17763.805) on a Dell Latitude 7490 with 16 GB of RAM.

What else can I do? I am ready to go back and install Bridge 2019 since it worked properly without crashing every few minutes.

Thanks in advance,
Gilley

[jbm007]

Why are you still on Enterprise 1809?  All windows additions are currently onveraion 1909

That machine came with windows pro 10

Did you change the OS to Enterprise addtion?

Go to  administrative tools/event viewer/windows logs/application

Find the crash report for the Bridge and open it. On the right you will see a fly out called "copy as text" 

Copy the report and post it here.

Check and make sure you have the latest video driver from intel.

I used windows enterprise for years, but stopped 2 years ago.

Many, many permisions issues, delayed system and driver releases, and frankly not worth the upgrade cost.

But thats besides the point.

Bridge 2020 probably introduced elevated permssion issues that Bridge 2019 did not envoke.

Crash report should indicate whats going on.

[DilbertIsMyHero]

This is my work computer so I have no control over the specific OS version. I run all the updates when the company's IT department pushes them out to us. Here is the crash log you requested. This is the most recent one.

Thanks in advance for the assistance!

~~~~~~~~~~~~~~~~~

Log Name: Application
Source: Application Error
Date: 11/22/2019 2:11:27 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:LTXXXxtes.cxxe.XXX.XXXXXX 

Description:
Faulting application name: Bridge.exe, version: 10.0.0.124, time stamp: 0x5da71f98
Faulting module name: ntdll.dll, version: 10.0.17763.802, time stamp: 0x125ac1e8
Exception code: 0xc0000005
Fault offset: 0x00000000000148b1
Faulting process id: 0x7930
Faulting application start time: 0x01d5a17102b6da94
Faulting application path: C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6802a8a8-ea6f-47c2-9a53-bebc31844cb0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-22T20:11:27.523739800Z" />
<EventRecordID>5755</EventRecordID>
<Channel>Application</Channel>
<Computer>LTGAEstes.core.drs.master</Computer>
<Security />
</System>
<EventData>
<Data>Bridge.exe</Data>
<Data>10.0.0.124</Data>
<Data>5da71f98</Data>
<Data>ntdll.dll</Data>
<Data>10.0.17763.802</Data>
<Data>125ac1e8</Data>
<Data>c0000005</Data>
<Data>00000000000148b1</Data>
<Data>7930</Data>
<Data>01d5a17102b6da94</Data>
<Data>C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>6802a8a8-ea6f-47c2-9a53-bebc31844cb0</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[jbm007]

You have a hardware issue/driver error

0xc0000005 is a hardware code error.

Probably a video driver issue.

ntdll.dll is Windows system file conflict or file corruption.

Check to see if you have the latest version of Net frameworks installed.

You may have to have your IT administrator do this. You may not have sufficent user rights.

Try running SFC/ scannow from a command prompt using administative user rights.

R-click the command prompt and select"run as administror" 

Make sure you have the latest video driver installed.

[ECHL Hockey Girl]

Thank you for the information. I will definitely have my IT guys check my video driver to make sure it has been updated.

Thanks again and have a great Thanksgiving!

Gilley