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Question

Bridge 2020 external drive file delete is moved to main drive Trash (Mojave)

Forum|Forum|6 years ago
December 14, 2019
6 replies
6743 views

[I keep finding problems with Bridge 2020 w.r.t. Bridge CS5 almost on a daily basis - un upgrade it aint]

This is a relatively minor bug but dangerous when emptying the main drive Trash (MacOs Mojave). The more serious problem of file deletion in Bridge is being discussed on other threads.

Each external drive has its own trash (/Volumes/<drive>/.Trashes) whereas there is the main drive user trash (/Users/<user>/.Trash).

When Bridge is deleting a file on an external drive, it moves it to the user's local trash.

This is not good for a number of reasons:

1. If you don't know this behaviour and empty your local trash - you have unwittingly permanently deleted files on external drives;

2. It would eat up storage on local drive which is more precious than external drives: A file deletion remainig on the same drive has no net storage cost - deleting a 1 GB file does not result in an additional 1 GB being used up on that drive - whereas moving the file over to the user main drive does have this cost - I haven't tested the system to see what would happen if there is not enough space on the local drive to receive the deleted file(s).

Problem or error

L

ludzi

Participant

Can confirm that this is still an issue with the latest Bridge version 15.0.2.

They have apparently hardcoded ~/.Trash and are not willing to fix that... 😄

My workaround is to move the files that are to be deleted to a folder on that external volume and then delete them using Finder.

gary_sc

Community Expert

And I share that confirmation. This strange anomaly of coding remains. I sure hope whatever its purpose is worth the cost.

G

george0D44

Participant

is this problem FIXED? 😄

for 3 days the adobe support is still triing to fix this one for me :))

H

handsandfeet

Participant

Just here to say that this continues to be a problem with MacOS Ventura and Bridge 2023. It's absolutely baffling how bad Bridge has been ever since the Creative Cloud transition. It used to be blazingly fast at everything. Now it feels like a slog most of the time. It's still faster to cull in Bridge than in Lightroom, but barely.

To the issue at hand: In previous versions, I would have to sit and wait as it copied files to the main drive upon deletion. Now it seems to be masking that transfer time somehow, but it's still happening in the background. I like the workaround idea posted by Eric, but truly silly that this requires it. I don't care if it's Apple's issue or Adobe's. Adobe is a big enough customer that they can work directly with Apple to fix this kind of stuff. It's bad for Adobe in that it slows their customers down when on deadline, and it's bad for Apple in that it puts so much more wear on the internal SSD and causes more service requests and user dissatisfaction.

gary_sc

Community Expert

To all,

I have been able to completely replicate the problem and I reported this to Adobe (please remember that I do not work for Adobe). They were ALSO ABLE TO REPLICATE THE PROBLEM but were only able to state that it has been added to a stack of other issues that need to be taken care of.

Considering the number of issues in that stack that have not been resolved yet, I have no idea when this will be resolved. I'm sure it will be eventually, but the "when" in this situation is not known. I really wish I could provide a more satisfactory statement, but I'd be lying and I do not want to do that.

All I can say at this point is that IF you are deleting very large sets of files, you would probably be better off doing the deletion from the Finder instead of from Bridge. That, plus my comments on opening space on your Mac that I mentioned before should also be done, but more because the Mac needs that space to perform better. This has only limited overlap with this issue, but it should be done anyway.

Otherwise, you can always go to: https://adobebridge.uservoice.com

And hit them over and over with requests for this to be fixed.

Good luck!

D

DinkieDino

Participating Frequently

Thank you Gary!

Very glad to hear that, I was not aware you weren't working for Adobe, I sure hope they're paying you for dealing with their customer service! Apologies for the grumpiness.

Cheers,

Mathijs

D

DinkieDino

Participating Frequently

This is insane, just ran into this! We've just switched our entire workflow from working on servers to external disks on Adobe's advice because we kept running into issues with Bridge and Photoshop & local servers, but now I cannot delete files from an external disk without it moving them to my internal drive???

I have a folder of 80gb that I wanted to delete, but I can't delete it because I only have 60gb of free space. Why do I need 80gb of space to DELETE 80gb of files????

L

Lumigraphics

Legend

Typically, files on server volumes are deleted instantly. I have not ever seen deleted files copied to the internal drive and I use Bridge in production on both Mac and Windows.

D

DinkieDino

Participating Frequently

That is correct, on servers we are having other issues but deleting files is not one of them. The issue is with (local) external drives.

S

Stefano Covre NT

Participant

I have the same Issue in MacOS Catalina.
I work only with external drives and everytime I delete a picture, she moves to the System Trashbin and NOT in the External Drive Trash folder.
This clogs up the Mac OS System HD and when I delete several files, the process takes a very long time, because Bridge moves the files from the External Drive to the Macintosh HD!!

PLEASE ADOBE FIX THAT!!!

gary_sc

Community Expert

Hello Stephano and Ash,

I do not belive that either of you are correct. You may be, but my experience with the Mac since 1985 says no.

Here's my evidence: If you move a file from an external drive to your computer, you will see a "move" dialog window. If the file is 1GB, you definately will see that window. When you delete a 1 GB file (or folder) from an external drive, there is no transfer window.

In addition, and I welcome for you to try this, take any file from an external drive and trash that file. Go into the trash and you will see that file. Now eject that drive. Look in the trash, it will not be there. Plug that drive back into your computer, the file is back in the trash.

Yes the file is "showing up" in the computer's Trash can, but the file is still on the external drive and when deleted, the flag for that file is removed and the space that the file was occupying is now available for new files to overwrite that space.

Please, if either of you have any evidence that what I said is wrong and can demonstrate how I am wrong, PLEASE show me. I do not want to be wrong on an issue that is so vital.

Otherwise, please let me know that you now understand what's taking place.

S

Stefano Covre NT

Participant

What you say it was true before the last Mac OS X update (Catalyna). But now it's no more true at all.
If you have Catalyna and you delete with Adobe Bridge CC 2020 a picture stored in an external drive (HDD or SSD), it will be moved to the System Trash, not in the Trash folder of the External Drive (infact the removing process it takes a long time).
If I eject the External Hard Drive after the deletion, I'll find the files in the System's Trash, with the System SSD filled by this files.

Registrazione_schermo_2020-05-13_alle_18-16-31.zip

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