Bridge 2020 - No more thumbnail for mp4 & mov files

Initially, I was unable to see thumbnails and playback .mov files from Adobe Bridge 2023.

However, this was only the case for .mov files that were transferred from my iPhone 11 to my Windows 10 computer when using the "Keep Originals" transfer setting in the Photos app settings.

All other .mov files from my Canon DSLR camera and stock footage sites like Freepik have thumbnails and are playable within Adobe Bridge 2023 from what I tested.

So if anyone is using an IOS device for recording their .mov files, you may be able to solve the problem if you change the Photos app transfer setting to "Automatic" as shown below in the attached image.

Note that this setting seems to affect all video files regardless of whether they were taken using the default IOS camera app or not, as this setting also solved the issue for my gimbal footage which was shot using the Insta360 IOS camera app. 

Make sure to change this setting before you connect your IOS device to your computer as the setting change doesn't seem to take effect while connected to your MAC or PC.

Also, note the "Automatic" setting causes footage to take longer to transfer to your computer since it auto-converts every file before copying it, even though it stays as a .mov file.

This conversion method however may cause some visual artifacts sometimes as it did for me in the past so it may be better to just manually re-convert the .mov files yourself on your computer. It's not ideal but it is another workaround.

I have the same issue. No .mov file thumbs. This is on a PC in Windows 10, then after upgrade to Windows 11. 

It's dedember 2020. Still not resolved. It is really buggy. My Bridge keeps freezin up and shoes no thmbnails for mov, avi or mp4.

I have the same problem.  Bridge won't show thumbnails for Mavic Air 2 footage.  Purged cache, software rendering enabled, etc.  Nothing works so far.

Anyone out there found a fix, yet.  Perhaps an update soon???

Bridge is Bad It has always been, but now it's at an all-time high for bad software. No MOV. thumbnails freezes and hangs constantly, It has my hole system jammed up. I can't even use it anymore they should rebuild it from the ground up. There are few pieces of software that frustrate me more. AGG 

Same issue but on a windowsa machine. Very unreliable video thumbnail creation on some video files. Sometimes they show up sometimes the dont. Purge cache does not always work. Some files like the H265 files from the Mavic Pro 2 dont show up as thumbnails only icons.

I am having the same issue. Searching other forums for answers. Hopefully somebody has an answer.