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Bridge 2021 drains battery very fast on 2020 Macbook Pro

New Here ,
Jan 26, 2021 Jan 26, 2021

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Using Bridge 2021 on macbook pro 2020 with i7 processor. on using bridge battry lasts only 80 to 90 minutes from 100% to nearly 0%. Bridge very frequetly crashesh when i start browsing the images.

is there any solution?

TOPICS
Bug , Crash or freeze , Performance , Problem or error

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Hi,

 

We're sorry about the trouble with Bridge. Would you mind telling us the macOS version you're working on?

 

If you're using macOS Catalina or Big Sur, please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Bridge is added to the list with a check mark in front of it. If Bridge is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Bridge under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

 

If the issue persists, please try the steps suggested here: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Feb 03, 2021 Feb 03, 2021

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No. It didn't work. Problem still persists

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New Here ,
Jan 30, 2021 Jan 30, 2021

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Hi

Thanks for the mail. Its already done. Did most of the trouble shooting by referring documents as well as by getting help from adobe on chat and giving adobe access to system. It doesn’t work. It drains battery horribly fast 1.2 to 2% per minute. Very ridiculous.

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi @Yogesh0101 

Thanks for the feedback.

Could you please check the activity monitor for the following details when Bridge is running-

  • CPU
  • Memory
  • Energy

Thanks,

Bridge Team

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New Here ,
Feb 05, 2021 Feb 05, 2021

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600 to 700% usage

Sent from my iPhone

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi @Yogesh0101 

Thanks for the feedback. Could you please try changing the thumbnail quality & preview generation settings to High Quality & Preview generation on demand. Once done, relaunch the bridge to check if that helps. (Please check the attached screenshot). Let us know if this solves your problem.

 

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