Bridge 2021 not recognising camera memory cards.

[peter bloke]

Hi

I've recently dowloaded the updates to Photoshop, Bridge and ACR.

When inserting a camera ememory card into the computer the card can be seen in the Bridge folders but can't be opened. The card and its files can be access in Finder.

A similar situation seems to be happening with an external hard drive as well.

I uninstalled and reinstalled Bridge but the problem persists

Files that were already in thr system can be accessed in Canera Raw

I would appreciate any suggestions to fix this

regards

Peter

Peter

[gary_sc]

What version of the Mac OS are you using?

[peter bloke]

Hi Gary

I am using macOS Catalina version 10.15.7

[gary_sc · Accepted solution]

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, select it, it will now appear in that window and make sure it's checked. Next go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[danielg96471419]

Gary,

This does not work for me.

I have a Cfast2 card and Adobe Bridge 2019,2020 or 2021 does not work.

The reader works fine in MacOS Catalina as a ExFAT volume and it's formated by the camera (Canon EOS 1Dx Mk2)

I have rebooted the computer since changing the settings in Preferences as you suggested but to no avail.

Best regards,

Daniel

[peter bloke]

Thanks Gary. Your instructions were easy to follow and the problem is solved. Much appreciated 

peter

[Yong KangB833]

Thank you for the tip! I just updated my Photoshop & and Bridge to 2021 version. My Bridge 2021 couldn't detect anything from my Drobo hard disk. After following the steps, it works now. 

[jimo66]

hi Gary

i have done what you said i am on safari big sur.

ps and bridge both 2021

when i plug sd card into usb port i can not see it

i can see it in the disk utility but can not access files

i can not see it in finder

when i plug into camera everything is fine

it is a transcend card reader

[defaultwhihoen78b4o]

Did work, Thank you very much Gary

[christian29]

J'ai toujours le même problème . Je possède un nikon Z6 et je ne sais plus télécharger les photos de ma carte par l'intermédiaire du lecteur de carte Sony (j'utilise une carte Lexar)

Pour télécharger mes photos je dois maintenant utiliser View NX2 mais je préfèrerais  le faire  avec Bridge.

C'est très bizzare!

[gary_sc]

Hi Christian,

Some questions: 

- What is your OS (and what release)?

- What version of Bridge are you using (and what release)?

Also, you state "...I can no longer download..." That implies that you used to be able to do this. What happened between then and now? Was there a software update? If so, was it your OS and/or your Bridge/Adobe stuff?

Lastly, can you view your images from within your Finder/Explorer? That is, can you select and download the images from the card to your computer via the Finder/Explorer?

Sorry for all the questions, 

[christian29]

J'utilise Bridge 2021 11.0.1.109. J'utilise Windows 10 et je fais toutes les mises à jour. Quand je raccorde mon lecteur de carte Sony avec la carte Lexar je vois dans l'Explorer le contenu de ma carte Lexar et je peux télécharger. Mais actuellement pour télécharger je le fais avec View NX2 qui je crois est un programme Nikon (car je possède un nikon Z6)

Bien à vous et merci pour votre intérêt pour mon problème

[Wilson Laidlaw]

Infortunately this does not work on 13.2, which was where most folk have the problem. The new version of Privacy and Security on OS 13 is a complete mass and simply is unworkable and useless. The old version worked perfectly well so why mess with it???

[aperezy]

I am running Ventura 13.2.1 on a Macbook M1, the "Photo Downloader" was working before. This morning it stopped working, and it can't read any files from my SD cards. I am running Bridge 12.0.4 286 because Bridge 13 has an issue with the Workflow feature. Honestly, I am seriously considering moving to another tool for culling my photos, Bridge is highly unreliable with many glithes. BTW I only use BRIDGE to organize and select the photos that will end in my LT library, add metadata, and rename via a Workflow.

I hope someone has an answer

Thanks,

Alfredo

[aperezy]

BTW BRIDGE can see the SD CARDS but not the Photo Downloader

Thanks

Alfredo

[aperezy]

Opps sorry. I just realized that yesterday I ran an update in my Mac, so for sure that is causing the issue

Thanks

Alfredo

[gary_sc]

Just out of curiosity, in Photodownloader, are you looking at the Standard Dialog or the Advanced Dialog? (Button on the bottom left of the window.) If you're looking at one, please try the other (you may need to refresh the view in the "Get Photos From" dropdown window (top left).)

[aperezy]

Gary

Both dialogs pop the same issue. I have done extensive testing, and it looks an update to Ventura cause this problem in Bridge. Tech support already informed is an issue on the product side.  I only used 3 features of Bridge in my daily work, and two of them are broken with the new release. 

Thanks again, and sorry for the delay in my response

Alfredo

[Kelly orr]

I am having the same issue with D850.  When opening get photos from camera within Bridge it show "no device found". Camera card reader is attached and I am able to see files in my finder on my Mac.  I am running Ventura

[aperezy]

I was today with Adobe support, and they confirmed it is an issue with the latest Ventura update.

Thanks

Alfredo 

[Kelly orr]

Glad to hear they are aware:). Hoping they get it fixed soon.  Thanks for the update.