Bridge 2022 Keeps Crashing

[franciscov81324533]

I updated my operating system to MAC OSMonterrey a couple of days ago and then updated to new version of Bridge and now the application keeps crashing. This is completely unaceptable, is anybody working on this issue?

[gary_sc]

There can be a subtlety in doing this but the following has worked well for me:

Before you click on anything, hold the Shift-Command-Option keys.

Now double-click Bridge BUT KEEP YOUR FINGERS ON THE SHIFT-COMMAND-OPTION keys until the window pops up asking if you want to delete the Prefs. Once that window is up, THEN you can release the keys.

Please let us know if this works

[Barry22137058a76p]

Tried it. Never saw the "delete preferences" prompt. It's now open (after restarting) but Photoshop started doing the same thing. I tried the option command shift and a prompt did come up, asking me if I wanted to delete the settings. That sounded scary so I rried opening it again, and it opened. 

[eckerdiego]

For me, using MacOs Big Sur, Bridge only works in CC 2019 version. In most current versions it starts, but soon closes by itself. I've tried all the procedures and guidelines I found on Adobe forums and nothing resolved.

[eckerdiego]

SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:666-0300 ThreadID=41729 Component=ngl-lib_kOperatingConfig Description="Deserialize: No Operating Config file, default init"
SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:731-0300 ThreadID=41939 Component=ngl-lib_NglAppLib ErrorID=403 Description="GetCachedNglProfile Status: NGL Profile Unavailable"
SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"

[kennethv22293067]

SAME

Im using a MacPro 2010

Hardware Overview:

  Model Name: Mac Pro

  Model Identifier: MacPro5,1

  Processor Name: 6-Core Intel Xeon

  Processor Speed: 2.93 GHz

  Number of Processors: 2

  Total Number of Cores: 12

  L2 Cache (per Core): 256 KB

  L3 Cache (per Processor): 12 MB

  Hyper-Threading Technology: Enabled

  Memory: 40 GB

  Boot ROM Version: 141.0.0.0.0

  SMC Version (system): 1.39f11

  SMC Version (processor tray): 1.39f11

  Serial Number (system): H0140081EUH

  Serial Number (processor tray): J513401HYBH8C     

  Hardware UUID: A326DE2E-1522-56D0-83AE-367D2F70DA94

[Aoneself]

why is this still not fixed? 

[Lumigraphics]

Are you sending crash reports? I am not seeing this on my systems so its not universal.

[Joost24796525u2gr]

have the same problem for months and months, but i think adobe is too busy chasing away premiere pro customers 

[GhadaSmiles]

Have the same problem and I'm late on photo deliver now for almost a month .. this is hell!

Bridge freezes every other minute and I've tried everything .. nothing works. AND the reports are not even being sent out!

[Carlo5EED]

Same issue here with Adobe Bridge 2022. Crashes on start.

CMD+OPT+SHIFT does nothing, it keeps crashing.

Uninstalled/Reinstalled and nothing changes.

Any idea?

[eckerdiego]

In my case, the only alternative I found was to use Bridge 2019.

[Katherine24973481cif4]

I am having the same issue except for instead of crashing it freezes. It doesn't matter what I do...it freezes. What is going on??? And of course there is NO ONE in Adobe to talk to about this issue. Has anyone had any luck fixing this issue? I've reinstalled the program multiple times to no avail. 

[nikunj.m]

Hi, 

Would you mind telling us more about the issue you're experiencing? Which version of Bridge are you using & which operating system are you working on? Does the app crash while performing a particular task?

Regards,

Nikunj

[danielw96113559]

I am having the same issue, OS Monterey 12.5.1 on a Imac, trying to open Bridge 12.03, but it crashes immediately when I try to open it. 

[OldBaldGuy]

Windows 11, i9x16 processors, 64 G RAM. Been using Photoshop since v4. Bridge locks up, dims, wont do a thing. Have to use the task manager to shut it down. Tried all the things that Adobe suggests - just getting worse.  Today I downloaded a couple of free programs to view Raw files - (edited) has been running for 6 hours with no issues. No, it isn't as integrated to PS, but it works and it is still quicker to use this than deal with Bridge everytime 5 minutes. it'sa SHAME that a FREE program works better than the one that we have to pay for. As much as I hate to admit it - going to start looking for something other than Adobe.

[Florian22782515aj6n]

Ive noticed a rogue file that crashes everything. Check your files. Adobe
bridge isen’t funded enough annymore to fix annything. Had it with them--
Met vriendelijk groeten,

Florian 

(PII removed by moderator)

[OldBaldGuy]

What is the rogue file?? What I am I looking for?

[Shubham V]

Hi @OldBaldGuy ,
Thanks for your feedback.
Could you share the following details about the issue:

• Bridge version
• Is it happening on launch?
• Is the issue specific to particular files/format?

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

Thanks,
Bridge Team

[jaydude-wb]

Same here. The second CC app that doesn't start - Premiere and Bridge.

[jaydude-wb]

And CC Desktop is hard to start too.

[VictorS982]

Bridge 2023 keeps ceashing