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Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes the fix for this issue. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

Hi,

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,
Bridge Team

I'm having the same issue. Any resolution?

I received support from an Adobe software engineer and found that the W10 was reporting that the video card had the latest driver on the manufacturer's website.
When I disabled the old driver in the device manager everything was normal in Bridge but then the problem went to PhotoShop because it lost the video acceleration.
Updated drivers all resolved.

Thank you Adobe

Same error also.

HRESULT error: The GPU device instance has been suspended.

Use GetDeviceRemovedReason to determine the appropriate action.

Hi MarcosGPS,

Thank you for your feedback.

Could you share the following details about the issue:

• System configuration
• Details of the operation or workflow, when the issue is faced. 
• Please share the DirectX Diagnostic Info

Please share the file/files on which you are observing the issue at sharewithbr@adobe.com

Regards,

Bridge Team