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Bridge 2023 image preview does not work: HRESULT error: The GPU device instance has been suspended.

New Here ,
Nov 10, 2022 Nov 10, 2022

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I installed the updates (to 2023 versions) to Photoshop, Bridge, Lightroom, and ACR today. Bridge does not show preview images when I click an image in the filmstrip. It throws this error message when I click on a filmstrip image: 

"HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action."

I don't know what to do with that information.
Also, the metadata tab is blank when I click on an image in the filmstrip. It's not just filmstrip mode; it's in any mode that shows the files in a folder.
Here's my computer info:

Lenovo 730-15IKB

16.0 GB installed RAM

Processor: Intel Core i708550U CPU @1.80Ghz 2.00 Ghz

64-bit operating system, x64-based processor

Intel UHD Graphics 620

Windows 11 Home

Version 22H2 (installed on 11/1/2022)

OS Build 22621.819

 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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As above, it is hugely frustrating when Bridge crashes every few minutes.

I have uninstall and reinstalled. When will this bug be fixed.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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same for me! It's frustrating ...

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi,


Issues reported in this and other threads are fixed in the latest patch release #13.0.1.583. Please install and confirm if it fixes the issues you are facing.


You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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Engaged ,
Feb 26, 2023 Feb 26, 2023

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Hello, the issue is NOT fixed at all! Same old story, same old error message.

 

So, what actually was fixed? Bridge is important to a lot of us!

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