Bridge 2024 "This app can't run on your PC"

[mikeb15175816]

Hello,

HP ZBook Studio G5

Windows 10 Pro Version 22H2

The Bridge icon on the taskbar is blank. When I attempt to open the app, I get the message:

"This app can't run on your PC
To find a version for your PC, check with the software publisher"

Thanks in advance for your help!

Mike

[polyxo · Accepted solution]

Bridge should run on your system. I would try uninstalling via Creative Cloud app and re-installing. If this keeps failing I'd contact support.

[sprinklr-integration-user]

Hey, mikeb15175816. Sorry for the trouble. I'll need more details to help you figure this out. 

Please share above details with us to help you: 

1. Does this happen with all the files/formats?

2. Does this happen with all the Adobe application or with Bridge?

3. Would you mind sharing a video recording of the error? 

Please check this article for system requirements of Bridge application: https://adobe.ly/4cLtj24

Thanks! 
Shivani 

[mikeb15175816]

Thanks, polyxo had the correct answer. I uninstalled and reinstalled and the app works fine now.