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Participant
August 8, 2011
Question

Bridge 4.1.0.54: Error writing Metadata to some [....].jpg

  • August 8, 2011
  • 9 replies
  • 29240 views

I am sorting my files (.JPG) with bridge. Some files just can't get rated (bridge fails without giving me an error), and if I try to set other metadata (like keywords), bridge tells me "There was an error writing metadata to ".....JPG".

I have full access to the folder, it is an internal disk, the files are not locked. It affects about 5% of all files - this is the second shooting (&folder) where I have this problem. I don't see any differences between the files I can change and the ones where I can't.

I can rename the file with bridge, but that does change nothing. I tried purging the cache, it changed nothing.
I just found out: I can change the tags with Windows Explorer, Bridge does show them, and afterwards I can change them with bridge too. Someone got an Idea how I can avoid this step?

[Win7Pro x64, i7]

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    9 replies

    Sidney Eliot
    Participating Frequently
    July 10, 2021

    The fix is super simple, when saving the image you gave it the incorrect format, rename the image to .png/ .jpg/ .webp/ ... .

    Use the cmd with the command "ren *.png *.jpg" to mass rename the images with this problem images.

    Participant
    October 15, 2021

    I keep having this issue and have had it for about two years now. I have tried all the steps suggested in all the responses (and then some) to no avail. Any help other suggestions?

    Sidney Eliot
    Participating Frequently
    March 8, 2024

    Use Eagle it's so much better, that one can't even compare both software: https://eagle.cool/

    Participating Frequently
    November 2, 2020

    Just updated to the most recent bridge. Have never had this error before. Windows 10 pro. pscc 2020. Looks like this problem has been around for 15 or more years. How about fixing this Adobe?!!!

    Participant
    May 19, 2014

    The year is 2014 and this still seems to be a problem. I am on a new Mac Pro 6 Core with the latest software running Bridge Creative Cloud and I still have trouble writing keywords to some TIFF files. I know it's not a permissions issue because I can write keywords to IPTC Core on the exact same files using ACDSee no problem. This alone may force me to switch to ACDSee if Adobe can't solve this issue. Looks like this started years ago. Anyone have any updates?

    Omke Oudeman
    Participating Frequently
    May 19, 2014

    and I still have trouble writing keywords to some TIFF files.

    Can you specify the file name convention you are using, just a wild guess but sometimes extra dots or strange characters can cause problems. I cant recall having problems with writing keywords to Tiff but I mostly use PSD so not that well a good tester for your problem.

    If ACDSee can write the keywords to a tiff file and Bridge not then there is a serious problem going on, and you should try tech support for Adobe (Not easy, I know) but that would be the correct path to follow.

    Known Participant
    March 24, 2012

    This happens on Macs too, so while the suggested steps may fix the problem, the underlying bug remains.

    March 24, 2012

    It is not a bug.  It is how the OS system sets up permission levels in both Win and Mac. 

    Known Participant
    March 27, 2012

    IMHO it's definitely a bug, and a longstanding one. Nobody here can speak to the cause of this behaviour since we don't have access to the source. All we can do is grope around in the dark trying to find a work-around based on the effects it causes and guess at the root reason.

    No other application exhibits this behaviour, including those that read and write metadata; only Bridge. And the fixes range from "open the file in another program, make a small metadata change and save it again" to "modify the disk permissions" to "add filesystem metatdata."

    IMHO the root cause has to do with a subtle interaction betwen the parsing engine than handles XMP data and something else that I can't pinpoint, possibly a bug in the code that interfaces between file read-writes used in the Bridge code and the OS code that does the actual read-write to disk. Or possibly a bug in the database code that incorrectly flags files as unwritable...although I doubt this one since deleting the Bridge cache doesn't fix it, at least for me.

    But it is definitely a bug.

    ...Mike

    Known Participant
    March 24, 2012

    I'm yet another person having the same problem (CS5 in a Win7 PC), when I'm in Bridge and try a Replace Metadata for an image file I get the famous "Error writing metadata to jpeg file" .  I run CS5 on a Win7 Pro PC which I just got three days ago and moved my photo images (2TB) drive from my old PC (running XP)  to my new PC (running Win7 Pro).  However,  I have discovered the following:

    1) When I use Windows Explorer to look at the properties of the FOLDER containing my jpeg file they are noted as read-only

    2) When I copy the exact same jpeg image file to my C drive (which was formatted under Win7), a folder I just created - Not marked read-only, and try replace the metadata - no problem

    I believe its a question of Win7 ownership and permissions. I believe that the for some reason the physical drive I moved from my old PC to my new PC retains "ownership and permissions", so Win7 notes all of the folders as read-only, and won't write the metadata to the jpegs in that folder.

    A very very poor workaround is to turn off the UAC (User Account Control). Set to never.  I have tried a number of suggested solutions but not found a way to remove the read-only setting for my image folders.  I will try copying some of my image files to a new drive formatted under Win7 Pro and see if that eliminate the problem for me. 

    Please try setting your UAC to Never and let me know if that helps.  Also let me know if you find a way to remove read-only from folders.

    Thanks,

    Steve

    March 24, 2012

    haggest wrote:

    I believe its a question of Win7 ownership and permissions. I believe that the for some reason the physical drive I moved from my old PC to my new PC retains "ownership and permissions", so Win7 notes all of the folders as read-only, and won't write the metadata to the jpegs in that folder.

    You are correct.  Files made on another computer do not have the same permission levels as ones made on the same computer

    Here is a solution from Pixel Basher

    The key to solving this issue lies is understanding that in terms of Windows 7 Security, every internal or external hard drive, plus folders, sub-folders and files thereon has an OWNER. Also each OWNER has a certain level of PERMISSION to do things such as moving files to a different folder, deleting or re-naming them etc. If you try to do things that you don't currently have Permission to do, that is when you get an ‘Access Denied’ error message. Also your system has an Admistrator or Administrators and at the outset you need to ensure through the Control Panel that you are listed as one of them. .

    If, like me, you didn't realise these things, (and why would you if Microsoft or your computer or hard drive suppliers couldn't be bothered to really make sure you knew about them), then trying to fathom the ‘Access Denied’ problem becomes a stressful and frustrating nightmare as I can testify having spent a week at it!

    The steps that I took to resolve the issue and which I believe now constitute the 'Correct Answer' are as follows:

    1. First make sure that you have Administrator rights on your system via the Control Panel

    2. Next ‘right click’ on the Drive whose files you want to gain full access to, for example the drive that your pictures are stored on, and click on 'Properties'.

    3. Under the Security tab you will see a list of Groups and Users on this drive and the Permissions that they have to do things.

    4. Before doing anything to edit these Permissions, first click on the Advanced button. This opens another window with a tab showing the Owner of this drive.
       
    5. Click on the Owner tab and if you are not already listed as the owner, make yourself the owner by selecting your name from the list. I believe it should appear there if you are an admistrator or user. (In my case at this stage the owner was initially shown as an obscure string of numbers and letters which I believe identified the drive when it was connected to the lap top I was using before I upgraded my machine)

    6. Now be sure to check the box that says "Replace Owner on Subcontainers and Objects" and the click Apply. On completion of this step, the drive in question and all the folders, subfolders and files thereon should now be 'owned' by you. You could check this out by right clicking on a particular folder then clicking Properties > Security > Advanced > Owner. Your name should appear. So far so simples!

    7. Now go back to the Security Tab for your drive (Step 2 / 3 above) and look at the Permissions you currently have. Your aim now is to allow yourself 'Full Control.' If you don’t currently have this level of permission click Edit, select your name on the list, check ‘Full Control’ and 'Apply' the change.

    8. I think I'm right in saying that at this point whilst still working in the Drive directory you are now given the option of ticking boxes which allow you to, in effect, cascade the permission you have just granted yourself to all the files and folders on that drive. Tick the box to allow this and Windows should then take care of the rest.If I'm not quite correct here then in my particular case, for example, all my images were stored on my external drive. The top level, or 'parent' folder in which all my pictures could be found was the 'My Pictures' folder and I had created a number of folders and subfolders ('child ' folders) within that folder. The permissions I gave to the Parent folder – My Pictures – were cascaded down through the Child folders.

    9. On completion of the above step I tested the result in Windows Explorer by dragging a few files back and forth between folders and it now worked perfectly - I was now able to move / delete / rename etc all files without now getting the dreaded access denied message. What a sense of relief! This meant that I could now open Bridge normally rather than having to right click it and 'Run As Admistrator' - albeit that is a very useful thing to do until you get the problem sorted as described.
    Known Participant
    March 24, 2012

    Curt - You are the man! And didn't even remember the right-click - run as Admin trick.  I had been looking at 10-15 posts on Win7 permission, trying things for hours, but yours was the first that said START AT THE ROOT dummy, then I followed your instructions step-by-step and it works.  Thanks to the Forum another problem resolved. Now what was that winning lottery number?

    Many many thanks!

    Steve

    Known Participant
    January 24, 2012

    I thought I was on to something, and posed my results before finding this thread, so I'll simply link to it.

    http://forums.adobe.com/message/4159905

    Sure would like to see this resolved. I really like the idea of a more specific error code or something to ease the tracing of this super-annoying bug.

    ...Mike

    Yammer
    Inspiring
    January 24, 2012

    Not being a Mac person, I'm not sure I understand your posts. You have found a correlation between file attributes and the problem, but not the XMP data itself?

    What happens if you make a Camera Raw adjustment to a problem image, does this change the problem attribute?

    Our best guess on the Windows side is that Bridge is getting its internal database out of sync with reality, although it's difficult to tell for sure because there is no specific error reporting.

    I have noted myself that my collection of XMP sidecar files, which have been built up over 4 years, starting with ACR4, often look slightly different, as they have been untouched or updated with different versions of ACR for different adjustments. I don't know if inconsistencies in XMP structure, or a flaw in database management causes the metadata error to start, but in my case I strongly suspect that it is the database management. This because, I can almost guarantee the problem starts with searches and collections, where Bridge must have to build tables of file data from its database.

    January 25, 2012

    Yammer, you might visit this link in the Mac forum.  Similar problem?

    http://forums.adobe.com/thread/952714?tstart=0

    Participant
    December 20, 2011

    I regurlarly have this issue with Bridge. I use NEF and TIF only and have 8000/10 000 photos per folder. I don't know what causes this. But I have noticed that it occurs often after I clean the system of temporary files or when I open bridge when there ia a heavy load on the processor.

    What I do is wait for Bridge to be done opening and then I press F5 to refresh. This has always done the trick for me. Maybe the criterias are not loaded properly. Who knows. Maybe Melissa can enlighten us on that.

    FYI: Windows 7 Home Premium 64 bit, U9400 1,4 GHz (Dual-core) intel processor, 4 GB RAM

    December 21, 2011

    Kul@, it seems like having 10,000 images per folder would put a heavy strain on the processor to built all the thumbnails especialy if HQ version.  The 4 gigs of ram probably probably does not help either.

    I don't know what the effect of the number of files per folder.  My thing is that there more images there are per folder the higher the chance of a cache error when building the thumbnails.  I know in CS3 errors were common and compounded by any switch from the folder before the thumnail building process was finished.

    With all that said I try to keep my files around 1,500 per folder and I use embedded thumbs.  Have never experienced a problem, but that could have nothing to do with folder size.

    Will be interesting to see if Adobe can ferret out the answer.

    Yammer
    Inspiring
    December 21, 2011

    It could well be related to number of images, but not necessaily in the same folder. It seems to affect me when working with large numbers in Collections or Finds. Otherwise, I tend to have quite low numbers of images in individual folders. Say 10-100.

    Participant
    October 15, 2011

    I'm having the exact same problem.  And the file content, camera, everything is identical.  The keyword tagging problem only occurs on some, not all of my photos, so I can't understand why this is happening.  I should also mention that I typically don't use Camera Raw to edit photos (although I do occasionally).  And I tried the suggested workaround (to disable the jpeg support), and it didn't help resolve the problem.  Will Adobe correct this problem on their next update?

    Thanks,
    Suzanne

    August 8, 2011

    I have seen this problem with jpeg 2000 photos where tags can not be added.

    Have you tried to open in PS and then "save as"  with a different name?  Might be some weird file error.

    Participant
    August 31, 2011

    I have the same issue (sort of...) My photos are located on a server running Server2008. Usually I can rate the photos but then go to add other metadata (e.g. Keyword or Tag) and get the error message. However, if I wait awhile (not just a few seconds, but can be as long as a minute or so), then I can write the metadata. To me, this likely shows that there is some problem and/or incompatiability (with Windows 7/Server2008) in the Bridge file write caching (i.e. the file is still locked from a previous write attempt when it tries to add the new metadata).

    I have a wired 1G LAN and fast computers (including the server) and lots of memory, so I'm sure it is not network/memory lag.

    I haven't played with any Sever2008 and/or Windows 7 settings; or for that matter done any work on the write cahing methods employed for Server2008. (I do have write caching enabled on my local harddrives - but I'm assuming any write caching for the server is independent.)

    Any thoughts or explanations regarding Bridge writes it's metadata would be appreciated (e.g. does it locally cache changes and do a bulk update?)

    Participating Frequently
    September 1, 2011

    It is a known issue that write metadata error to JPG and Tiff on a network shared Win7 or Win2008 server OS.

    Bridge team is working on it.

    Thank you for report it.

    Melissa

    Bridge QE