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Bridge Camera import duplicates

New Here ,
Apr 16, 2022 Apr 16, 2022

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When I import photos from any camera with Bridge Photo Downloader, it duplicates every photo. Each photo comes in as ie.. photo1 and photo1-1. It hasn't always done this. Since all my cameras do the same thing, I don't believe its a camera setting. Additionally, as soon as the Import window opens, my mouse becomes VERY sticky. I can barely move it to pick photos or to another window, where it stays sticky.

Unsure what to try, I don't see anything in the Preferences or other settings.

I did report it on a pop up Adobe Bridge survey.

Regards,

Vi

TOPICS
Import and export , Performance , Problem or error

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Community Expert ,
Apr 17, 2022 Apr 17, 2022

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Hi Vi Ray,

 

This is a long-standing bug, we are all waiting for it to be fixed. The "stickiness" you observed is your computer spending a lot of its energy making the duplicates. 

 

There are three options:

 

1) revert back to an earlier version of Bridge

2) after all the downloading is done, delete the duplicates

3) I've found, on my Mac, if I go into Advanced mode in Bridge, it only downloads one copy. Plus, I can un-click the files that are not images (they get downloaded to at this point if you do not uncheck them).

 

Sorry, that's the best I can offer.

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Thank you Gary. What version is safe to revert back to?

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Community Expert ,
Apr 17, 2022 Apr 17, 2022

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Hi Vi Ray,

 

Personally, I'd have gone for #3. That gives you all of the new features and abilities, it's a minor, very minor step to do.

 

Otherwise, click on the All Apps tab of ACC and when you see the Bridge app, click on the ellipse to the right

2022-04-17_15-50-45.png

 

Then select an earlier version (I currently have builds 10 & 11 on my computer, that's why it says "uninstall" for them). Go for version 11, if that doesn't work, go to 10.

 

Good luck!

 

2022-04-17_15-51-28.png

 

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Awesome, thank you.. I will try it!

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