Bridge CC keeps crashing

[tomvol]

Installed the latest bridge - Bridge CC 2018. NOTHING WORKS ! Had bridge from the very beginning. Now it completely freezes the only way out is to Force Quit,

The Adobe help pages are no good , bridge is NOT a selectable option, it just keeps recycling me to a page that does nothing. I have un-installed and re-instaled it 3 times NO JOY same results - nothing.

Can't access any of my images.

Any help is valued.

vollick

[John Waller]

Which operating system?

[tomvol]

Mr. Waller,

Thank You.

I have a Mac Pro “ High Sierra “ 10.13.1

vollick

[John Waller]

Have you tried signing out of your Adobe account then rebooting your Mac?

Then sign back in to your Adobe account to see if there's any improvement?

[tomvol]

Mr. Waller,

No sir, I haven’t tried that. I get a little nervous

Doing things I not sure how to do.

PS works fine. Bridge comes up about half the size it usually does and is just non responsive

I can’t even close it, I must force quit to exit.

I have Creative Cloud, if that makes a difference.

I’m a photographer, so being locked out

of all my images is kind of important.

Are you Adobe ? I tried going to their help

page, that was useless. They don’t have selection for Bridge and just kept recycling to run around pages saying “ Contact us “ with no way

Of doing so.

Thanks Again,

vollick

[John Waller]

No, I'm not an Adobe employee. I'm a volunteer who knows his way around most Adobe products.

There's nothing to be scared of in signing out, rebooting, then signing in again. It's normal and is a healthy way to ensure everything is working correctly.

[tomvol]

Mr. Waller,

Thank you again. I will give a try and report

Back to you.

Why is it so difficult to actually get hold of

Adobe tech support, assuming of course they

have one.

vollick

[tomvol]

Mr. Waller,

I did as you suggested. Signed out and signed back in successfully. No change. Bridge still is totally unresponsive, can’t select anything, must Force Quit.

vollick

[John Waller]

I did as you suggested. Signed out and signed back in successfully.

Did you also re-boot?

[tomvol]

Mr. Waller,

Yes sir, I did.

vollick

[Abhishek.Seth]

Hi Tom,

I have sent you an email for some details and resolution.

Please let me know if it helps.

Regards,

Abhishek Seth.