Bridge CC Photo Downloader doesn't recognize my camera on Mac OS Sierra.

[christianb5949572]

Hi!

Bridge CC Photo Downloader doesn't recognize my camera on Mac OS Sierra.

My camera is a Canon EOS 20D, and I connect it via USB.

Is it possible to fix this?

Thanks!

[christianb5949572]

Do you think there is a solution?

Or do I have to buy another camera?

Thanks!

[Deepak_Gupta1]

Hi Christianb,

What is the Bridge version you are using?

Please suggest.

Thanks,

Deepak Gupta

[christianb5949572]

Adobe Bridge CC 2017 (7.0.0.93).

Thanks!

[christianb5949572]

Should I contact Canon about this?

Thank you all.

[christianb5949572 · Accepted solution]

Solved:

Older camera models dating from before 2005 used a different method of communicating with a computer. Currently most cameras use a mode called picture transfer protocol (PTP). When using PTP, a separate driver is not required to download images to your computer. When you connect the camera to a computer system and power it on in the playback mode, the system will automatically install a built-in driver.  You may then download images using the built in imaging software supplied with the operating system.

In order to change the communication mode of your camera so that your newer operating system can detect the unit, please follow the steps below on your camera:

1. Press "MENU"

2. Navigate to the last set up menu (yellow section with the tools symbol)

3. Select the "COMMUNICATION" option and then press "SET"

4. Choose "PTP" and then press "SET"

5. Connect the camera to your computer

Thanks.

[sambanyc]

I am having the same problem, but with an iPhone 6S (using Bridge downloader CS6).  Are there any steps I can take to facilitate communication between my iPhone and Bridge, so that the downloader will "see" my phone?

Thanks.