Bridge Crashes on Startup - ParseValue Error

Report · Nov 08, 2023

Since the latest macOS Sonoma update, my Adobe Bridge Application crashes upon startup, giving me this error:

I have uninstalled, deleting all preferences and cache multiple times, but nothing works to clear this error.

Report · Nov 10, 2023

Issue still persists with Bridge v14.0.1 update.

Report · Nov 13, 2023

I am having the same issue. Have not been able to use Bridge because of this error.

Report · Nov 17, 2023

I'm also getting this error on a Windows machine. Luckily I can still use bridge by leaving the error open and in the background.

Report · Nov 20, 2023

I am also having the same issues not able to use ebridge at all. Adobe please help

Report · Nov 22, 2023

Both myself and a colleague are having the same problem and we both use Windows PCs.

If you ignor the error screen and don't click "OK " everything carries on running as normal. However having the error message in the background is annoying and needs to be resolved.

Report · Nov 22, 2023

I'm sorry you're having the same issue too. I wish my Mac would allow Bridge to run with the error message up, but unfortunately, nothing can be selected unless the alert is closed, which immediately crashes the whole program.

Report · Nov 23, 2023

Hello,

Thank you for reaching out to us. We really apologize for the inconvenince caused. To better investigate the issue, it is a request to all the users facing this issue to kindly share the following information at sharewithbr@adobe.com

1. Machine details (hardware, os)

2. Have you recently installed or upgraded any software on your system. For e.g. VPN, any security software, etc. If yes, could you please check if disabling it is resolving the issue for you or not?

3. Are you managing softwares or your own or is their IT department handling it?

4. Since when you have started facing this issue?

5. Are you facing this issue on Bridge 2022, Bridge 2023 and Bridge 2024 all? Please mention the versions on which you are facing this issue

6. Please collect the logs using Adobe Log Collector tool
7. Are you trying to access the data on an external drive
8. In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settings

Windows location
- Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
- Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
Mac location
- Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
- Registry entry - /Users/<username>/Library/Preferences/com.adobe.bridge14.plist

We might reach out to you to get more information but it would be helpful if you can share the asked details as early as possible.

Thanks,

Bridge Team

Report · Nov 27, 2023

Thank you @Rahul Saraogi - I've provided the requested information and sent it to sharewithbr@adobe.com - please note that the Mac Bridge 2024 folder requested is too large. I've asked in the email where I can upload that file because it won't let me send via email.

Thank you,

Laura

Report · Nov 28, 2023

Hello @Laura317134739ke0

Thank you for sharing the details. You can upload/share the data using any hosting/file transfer service like OneDrive, WeTransfer, etc.

Thanks,

Bridge Team

Report · Dec 06, 2023

Hello @Jessica274900604ibj @jo-annl48530853 @defaultzc82n6gsi98q @David23363678ti1x - are you still facing this issue? We are actively working on this issue but to better investigate the issue, we need the asked information. Also,

1. Are you available for a screen sharing session? If yes, could you please share your preferred time?

2. Can you please check if signing out and signing back in CCD and then launching Bridge is resolving the issue for you?

Thanks,

Bridge Team

Report · Dec 07, 2023

Issue just started for me too MacOs : Sonoma 14.1.2 and beta Bridge (latest)

Of course now I've learned to use Bridge all day and its gone 😞

Report · Dec 07, 2023

Hello @DVLOS

Apologies for the inconvenience caused, but to better investigate the issue, could you please share the following with sharewithbr@adobe.com?

1. Are you available for a screen sharing session? If yes, could you please share your preferred time?

2. Can you please check if signing out and signing back in CCD and then launching Bridge is resolving the issue for you?

3. Machine details (hardware, os)

4. Have you recently installed or upgraded any software on your system. For e.g. VPN, any security software, etc. If yes, could you please check if disabling it is resolving the issue for you or not?

5. Are you managing softwares or your own or is their IT department handling it?

6. Since when you have started facing this issue?

7. Are you facing this issue on Bridge 2022, Bridge 2023 and Bridge 2024 all? Please mention the versions on which you are facing this issue

8. Please collect the logs using Adobe Log Collector tool
9. Are you trying to access the data on an external drive
10. In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settings

Windows location
- Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
- Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
Mac location
- Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
- Registry entry - /Users/<username>/Library/Preferences/com.adobe.bridge14.plist

Thanks,

Bridge Team

Report · Dec 07, 2023

Signed out of Cloud .. restarted and signed back in -- This work.

I do work for bigger company so at times I will need to my local account to
local admin then back to standard for security maybe in switching back and
forth it messed up Bridge... Working now though, thank you!

Report · Dec 14, 2023

Rahul I answered the questions and provided a link to the requested files. Thanks

Report · Dec 14, 2023

Hello @jo-annl48530853

Thank you for sharing the details. One of our team members will reach out to you with next steps. Meanwhile, could you please check and confirm if signing out from app and signing in again resolves the issue for you?

Thanks,

Bridge Team

Report · Dec 14, 2023

Rahul I have tried logging out and signing back in and get the same result

Report · Feb 07, 2024

Hello,

We have released a new Adobe Bridge 2024 Beta build (14.0.2.181) which fixes this issue. We would love for you to try it out and share feedback.

For a complete list of fixed issues, please refer to community post announcement.

Regards,
Bridge Team

Report · Feb 23, 2024

Hello,

The fix is now available in production released version 14.0.2.191. We would love for you to try it out and share feedback.

For a complete list of fixed issues, please refer https://helpx.adobe.com/bridge/kb/fixed-issues.html

Regards,
Bridge Team