Skip to main content
J
juliaanastazja
Participating Frequently
October 24, 2022
Question

Bridge crashes when opening a photo to be viewed in full screen

  • October 24, 2022
  • 4 replies
  • 1587 views

Error:

HRESULT error: The GPU device instance has been suspended.

Use GetDeviceRemovedReason to determine the appropriate action.

 

Rebboted, widnows up to date, drivers up to date. Cache removed.

Not doing a clean install of GPU drivers for this.

 

Downgrading to previous version 12 for the time being.

    This topic has been closed for replies.

    4 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    December 22, 2022

    Hi all,

     

    We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes the fix for this issue. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

     

    Steps to install/update

     

    Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

     

    Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

     

    Let us know if this Beta release resolves the problem for those affected, and share your feedback.

     

    Thanks,

    Mohit

    G
    gmrvos
    Known Participant
    January 7, 2023

    The beta did not fix this issue for me. When I view an image full screen then back out ... after a few seconds the app still crashes.

    G
    gmrvos
    Known Participant
    January 7, 2023

    So ... going all the way back to Version 12.03.270 fixed it for me. Using Nvidia 390Ti and works the same with the game or studio driver

    Rahul Saraogi
    Community Manager
    Rahul SaraogiCommunity Manager
    Community Manager
    November 24, 2022

    Hi,

     

    The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
    You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,
    Bridge Team

    E
    edsaidyes
    Participant
    October 30, 2022

    I am having this problem only since yesterday - and it started immediately after an Adobe update. I have an open case with Adobe and told them there are going to be more reporting this. I too need a quick fix or I am jammed up and will need to move on.

      H
      HSBUK
      Inspiring
      October 30, 2022

      Same issue here, when trying to open an image.

      Windows 10, 64 bit.

      Bridge version: 13.0.0.562

      E
      edsaidyes
      Participant
      October 31, 2022

      Here's a screenshot from another Adobe message with their solution but I tried it and it did not work.

      V
      Community Manager
      Vijay Singh NegiCommunity Manager
      Community Manager
      October 27, 2022

      Hi @juliaanastazja ,
      Thanks for your feedback.
      Could you share the following details about the issue:

      • Bridge version
      • System configuration
      • Screenshot of error.

      Thanks,
      Bridge Team

      J
      Jakob_Sievers
      Participating Frequently
      October 28, 2022

      Ive got the same problem here. 

      Bridge version 13.0.0.562

      Windows 64bit

      Screenshot: basically you just click a photo thumbnail when opening bridge and a warning box pops up with the exact text listed above. When you click ok on it, bridge shuts down. 
      Unless this is fixed, and fixed fast, I'm going to have to downgrade as well, because bridge is so central to my photo-flow

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices