Skip to main content
Participant
July 16, 2021
Question

Bridge crashes

  • July 16, 2021
  • 2 replies
  • 382 views

Cant open bridge at all. Not sure if it has to do with my photoshop carashing wit JPEG files and Tiff files.

This topic has been closed for replies.

2 replies

B YoungAuthor
Participant
July 19, 2021

tried rebuilding the preferences when launching Bridge, still same results

 

Adobe Employee
July 23, 2021

Hi,

 

We are sorry about the trouble that you are facing. 

Could you share the following details about the issue:

  • Bridge version
  • System configuration
  • Can you send the crash report. You can also send Bridge logs present in Library/Application Support/Adobe/ Bridge [$version]/ if you are on mac OR %appdata%\Roaming\Adobe\Bridge[$version]/ on Win.

Please share the logs at sharewithbr@adobe.com 

 

Thanks

Brudge Team

nikunj.m
Community Manager
Community Manager
July 16, 2021

Hi,

 

We're sorry about the trouble while trying to launch Bridge. Would you mind telling us the version of Bridge you're using along with your computers operating system? Did you start experiencing this issue after an update to Bridge or the operating system? Does Bridge crash right after launch? Are you getting an error message or a crash report?

You can check out: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

For Photoshop, try disabling the option to Use Graphics Processor by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

B YoungAuthor
Participant
July 19, 2021

I cant even get to the preferences on Adobe Bridge because it will start and crash that quickly...

 

B YoungAuthor
Participant
July 19, 2021

no error mrssage as well