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My Bridge program has been crashing and freezing consistently for months. I have done everything the articles on the Adobe website suggest and have read through a lot of the user comments in this forum for help, but nothing has worked. I reached out to customer support today for assistance because I'm at my witt's end and was shocked by the lack of support I received. It took almost twenty minutes just to get a clear response from a customer support employee to begin troubleshooting my issues. I repeatedly asked for a contact phone number so that I could expedite customer support, but was not given one, instead I was sent a number of articles, which I had already read and did not help my issues. The communication was sporadic and unhelpful and nothing was resolved. I am completely frustrated at this point and still don't have a working system. If anyone has any tips, I would appreciate it.
I use Adobe Bridge to color correct camera raw files. It can take anywhere from 30 to 45 minutes for me edit a handful of images because Bridge freezes and crashes so much as soon as I grab and open my files. I am using the updated version of Bridge on the Mac CatalinaOS. I've tried different versions of the program, I've tried uninstalling and re-installing. I've called Apple care as well, and nothing has worked. I'm working on a new computer and did not have these issues on my old computer.
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Hi Joanna,
Gosh, I'm very sorry to hear all this. [note: I do not work for Adobe but do try to help in these forums when and where I can.]
I do need some information: what is your OS (and what release), and what version of Bridge are you using (and what release)?
Needless to say, I have no way to see any past contact or information you've supplied to Adobe so if I'm asking for things that have already been asked, it's becuase I do not know what has been asked already.
Best,
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Hi Gary,
Thanks for replying. This is actually Amelia, I'm Joanna's assistant and have been trying to fix this problem for quite a while. My OS is Catalina on an iMac and I'm currently using Bridge 10.0.3. Any help you can provide would be so appreciated.
Thanks again!
Amelia
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Hi Amelia,
While there have been a bunch of issues with Bridge, crashing has not been out in front. Because of this I wonder how much of your issues are due to something with your Mac more than "just" Bridge. I'm going to put out a number of things to try/check, you may have already done some (or all) of these so forgive me if I'm repeating anything here. I do not know what you've done.
So here's a list of things to try, I DO NOT KNOW if any of these will fix your problem BUT they cannot hurt and may only take some of your time.
Rebuilt Bridge's Preferences
https://blogs.adobe.com/jkost/2009/10/resetting_bridges_preferences.html
Run Disk Utility on your Mac
Start up in Safe Mode (Note: I was having a number of small issues with my Mac but I then had a weird one that led me to contact Apple. They had me start in Safe Mode which peripherally does some internal structural repair on a Mac. This fixed my big issue and also fixed some of the small issues I had as well.)
Meanwhile, have you done any of the "Permission" issues required in Catalina? If not I'll add that to things to do (this is already getting long).
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Thank you so much for all of this info. I have contact Apple Care and they said they couldn't help me, but I'll try this safe mode thing. Really apprecaite you!
Amelia
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You might have a tech look at your computer crash logs to see where the problem is. It could be any number of things.