Skip to main content
D
DamonVeil
Participant
May 4, 2021
Question

Bridge crashing immediately after lauch

  • May 4, 2021
  • 2 replies
  • 295 views

Hi everyone, I have tried researching this for hours prior to no avail.

 

I installed Bridge for the first time this week, (11.0.2 and 10.1.1) and I can't even open it. I have a wonderful system that's more than capable, and all of my other Adobe Software works perfectly fine, (AE, PS, AI). 

 

Has anyone found a fix to this issue? It simply closes the program seconds after I launch it. Thanks for any responses!

    This topic has been closed for replies.

    2 replies

    V
    Community Manager
    Vijay Singh NegiCommunity Manager
    Community Manager
    May 7, 2021

    Hi @DamonVeil ,

    Can you share the Debug logs with us - 

    Steps for WinOS - 
    1. Press key: win + R
    2. Run Command “regedit”
    3. Goto Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2021\Preferences
    4. Add new Key “LogLevel” (type DWORD (32-bit) value)
    5. Launch Bridge and let it crash.
    6. Share the log file (BridgeLog.log) from the location %appdata%\Roaming\Adobe\Bridge 2021
    .

    Regards,

    Bridge team

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    May 4, 2021

    More info needed

    OS? windows or mac

    Laptop or desktop?

    Video Card?

    At what point does it crash? Do you see anything appear? Please be more specific as to what you are seeing.

     

      D
      DamonVeilAuthor
      Participant
      May 4, 2021

      I'm using Windows 10 on a desktop.

       

      CPU: Ryzen 3900x

      GPU: NVIDIA 2070 Super

      MEM: 64GB 3600mhz

       

      Basically the moment I open the program it closes. There is no lag of any sort, the program opens, stays on the home screen for about 1 second, then swiftly exits as if I just closed the program with task manager.

       

      I haven't been able to click a single button in the program since I installed it, it closes too quickly.

      jbm007
      Community Expert
      jbm007Community Expert
      Community Expert
      May 7, 2021

      Can you R-click the Bridge icon and select"run as administrator"

      See if that helps?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices