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1

Bridge crashing whenever I try to mark a photo

Community Beginner ,
May 16, 2019 May 16, 2019

after working perfectly for a long time, now Bridge is crashing whenever I try to mark a photo with a label or a rating. It can open a folder of photos and view them full-screen but marking them makes it immediately crash.  This is completely updated Bridge 2019 and I've restarted my computer a few times. What makes it more baffling is that Bridge 2018 is working perfectly with no problems at all. O talked to an Adobe person for two hours yesterday and it still is not working.

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Community Expert ,
May 16, 2019 May 16, 2019

Have you restored the Preferences, purged the Cache, …?

But you may want to post about this on the Bridge Forum instead of the Photoshop Forum.

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Community Beginner ,
May 16, 2019 May 16, 2019

I've restored preferences and purged cache a number of times... I don't know about the Bridge forum .. where do I find that?

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Guest
May 16, 2019 May 16, 2019

Moving to Bridge from Photoshop

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Adobe Employee ,
May 16, 2019 May 16, 2019

Hi ,

We are investigating this issue and will update shortly on the resolution.

Regards,

Abhishek Seth.

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Explorer ,
May 17, 2019 May 17, 2019

same here plus pentooling has a 1-2 seconds lag after the latest update...

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New Here ,
May 18, 2019 May 18, 2019

Same here. Every time I change a file's star rating inside Bridge and the metadata updates, Bridge crashes. It does it to any file in any folder on any hard drive. I uninstalled Bridge and re-installed it, but it still happens.

Mac OS Mojave 10.14.5

Adobe Bridge CC 9.0.3.279

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Adobe Employee ,
May 20, 2019 May 20, 2019

Dear users,

Thank you for reporting this issue. Apologies for the inconvenience.

To resolve this issue , please use a lower version of Adobe Camera Raw (lower than 11.3) (Camera Raw plug-in installer ).

We are working on fixing this issue and will be sharing an update shortly.

Regards,

Varun Varshney

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Explorer ,
May 21, 2019 May 21, 2019

I back leveled to ACR 11.2.1, and this symptom went away,.

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Adobe Employee ,
May 22, 2019 May 22, 2019
LATEST

Dear Users,

In order to fix this issue please download the latest version of Adobe Camera Raw (11.3.1) from Creative Cloud  Application.

Please let us know if you face any issues.

Regards,

Abhishek Seth.

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