Bridge CS3

[kathleenw6615717]

I cannot see my photos in the most of my files.  Just a few.  I can tell that they are in there by the bar on the right.

When I click on the black space I will hit on a photo and it will open.  Can someone tell me what went wrong please?

[Stephen Marsh]

Try resetting your prefs and cache:

Troubleshoot Adobe Bridge for errors and freezes

[kathleenw6615717]

You're talking to a 73 year old with not kids or grands.  I went to Bridge Preferences and there I saw cache. What do I do to reset it?  Thank you for answering me Stephen.

[Stephen Marsh · Accepted solution]

Hi Kathleen, the info was in the link provided in my post, specifically the 2nd section:

2. Reset preferences, reset the default workspace, and purge the cache.

Damaged preferences or workspaces can cause unexpected behavior in Adobe Bridge. Purging the cache can fix display issues for thumbnail previews.

• Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
• Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

You need to be fast in holding down the three keys after you click the Bridge icon to start the program, otherwise you will have to quit and start over again until you hold down the keys before the program starts. My advice is to get your fingers on the keys but don’t press down before clicking the program icon.

I personally would try one option at a time, rather than all three at once, otherwise you will not know which option fixed the issue (also no point in resetting things that are not broken).

[kathleenw6615717]

Good morning Stephen,  OMG it worked.  I didn't grock the ONE AT A TIME until I'd already chosen all three, so I don't know which option fixed the problem.  My Photoshop Elements is 6.0, and of course my Bridge is CS3.  Should I upgrade the bridge?  Elements?  Money is an issue, but I DO need the photos to create my paintings.

Would you like to be my Grandson?  I definitely need one.  Thank you, thank you, thank you.  I just couldn't lose another day without working.