Bridge CS5 Won't Open

Report · Aug 11, 2010

I just installed the Photoshop CS5 Production Premium suite on my Win 7 system.

I have 8GB RAM, 2.60 GHz processor, 64-bit operating system.

Photoshop works fine. However, Bridge does not open. When I click either File>Browse in Bridge, or click the BR icon, I see a momentary spinning circle timer, then nothing. While the little circle is spinning, the red X in the upper right hand corner of the Photoshop window turns gray.

I called Adobe and spent nearly two hours with a tech to solve this problem. The solution he came up with is not satisfactory, and I was wondering if anyone else had an idea.

We tried to reset Bridge using the CTR while opening Bridge and checking the three options, then restarting Photoshop.

We reinstalled Photoshop from the discs.

Finally, we set up a new user account on my computer. If I open Photoshop in the second user account, I can open Bridge. However, since all of my thousands of photos are saved in files in my first user account, I cannot save any photos to these files if I am in the second account. Also, I cannot browse my photo files, as they are in the first user account.

Obviously, I can't operate this way. Does anyone have a fix or an idea of what to do?

Report · Feb 12, 2011

that sounded like a good idea, (replace SCCore.dll) and I tried it, however - It still is broken with same error

I can open Bridge

I can open one image at a time in ACR 6.3

I cannot open multiple images in 6.3 ACR or PS

cannot paste settings from one image to another in OS or Bridge ACR

32 bit PS and Bridge

Win xp sp3

no firefox ,no norton, no errors reported for Bridge

also tired the open as.. admin

I have only one account and I am admin- use no pw

and it makes an error and won't "run as"-- admin

error message:

logon failure user acct restriction. Blanks passwords now allowed, logon hours or policy restriction has been enforced

Report · Feb 13, 2011

Windows XP SP3

Control panel>>>Adminstrative TOOLS>>> SERVICES LOCAL>>>ADOBE LM Services>>was not ON>>> was set to manual, I asked it to START the service

now I can use ACR

it still opens PS CS5

but I can now use ACR 6.3 and select multiple files to process

Hallelujah

and thanks to the people who had USER issues that gave me the idea to snoop into accounts and permissions

not sure if it wll still stay on when I restart, will check into it

Report · Feb 16, 2011

Dear users,

Today, I connected with a customer(Barry) for this issue. And we found the root cause in his machine. This is caused by there has a folder under the workspaces folder in Bridge user data folder. So can those who still can’t launch Bridge check your Bridge Workspaces folder to see if your issue is same as Barry’s? Below is a instruction for how to do this.

1) Go to folder C:\Users\[your account]\AppData\Roaming\Adobe\Bridge CS5\Workspaces

2) Check if there has any folder here.

3) If there are some folders, delete all of them.

4) Attempt to launch Bridge.

If above can fix your issue, please reply in this thread. I want see how many people have same issue.

Thanks

Bridge Quality Engineer

Chenglong

Report · Feb 17, 2011

Success!!!!! Chenglong with Adobe support fixed my Bridge CS5 problem. My problem may not be exactly the same as yours but I know that many of you did have the same exact issue. I think they have figured out how to fix the problem...at least they did for me.

Chenglong knew how to find the problem and as a Bridge engineer I have nothing but good things to say about his work. Having said that I am disappointed that Adobe took so long to address the issue when Chenglong found and fixed the problem in just a little over an hour.

I do not have the computer software skills to fix this problem on my own. I allowed Chenglong to remotely fix the problem in my computer. He did it useing a shared screen program so I could see what he was doing as he worked. Some of you "sufferers" I'm sure have the knowledge and expertise to use the information that Chenglong posted in the above reply but many of you are like me and do NOT have this expertise. I would never have tried or even know where to look for this problem.

Adobe, do not just post a technical "how to" and expect users like me to fix the problem on their own. This problem came with the software when I PURCHASED it so please help those like me who think your software is terrific, enjoy using it but are not computer engineers.

Again THANK YOU Chenglong for a job WELL DONE!!!!

I hope this resolution is applicable for all the rest of you CS5 users who are having the same issue.

Barry

Report · Feb 17, 2011

Hi Barry, et.al.

I tried Chenlong's resolution as well, but for me there is no success...

yet. We are scheduled to meet online at the end of the workday here (west

coast) and hopefully there will be some resolution. I also talked with Sumit

Singh of Tech Support earlier in the week and after about two hours he was

of the opinion that Adobe Switchboard is not executing when you call Bridge.

He was going to research that issue and get back to me.

So it seems that contacting Adobe corporate has been helpful. I emailed John

Loiacono, the Adobe VP ultimately responsible for the Creative Suites

products and also left a voicemail for the National Manager, Technical

Support. I did not hear back from either one, but suddenly two tech support

people are working on this.

Ron

Report · Feb 17, 2011

I think your contacting the VP made the difference.

I did find that if I am in PS CS5 and click on the Bridge tab or Mini-Bridge tab I get an error message. So if Chenglong is able to fix your problem test that function to make sure it works a well.

Good luck, I hope to hear that the problem is resolved for you!

Barry Dudley

Report · Feb 17, 2011

Hi Barry-

Just finished an hour and a half session with Chenglong. No luck. Found It

seems that both ExtendScript Toolkit and Adobe Switchboard have similar

problems. Both are visible as processes but both do not appear as

applications in TaskMgr.

The next step is to create a crash dump log and see what that tells us. C-L

is sending info later as an email as to how he wants me to do this.

Thanks again for the support.

Ron

Report · Feb 21, 2011

Ron and others

This has been a long lasting thread with many contributing. I am glad that most, if not all, have Bridge up and running finally.

The point I would like to make is that all exhibited the same problem, but the solution for one did not always work for the others. So persistance payed off, and one can see there was no one easy fix.

Why all the "fixes" had to be different is another question.

Report · Feb 17, 2011

well Bridge does open for me- it just does not allow me to use ACR- no right click open file in RAW- no copy/paste settings

I did solve the problem of only being able to open one image at a time

by starting LM services in the registry

I can open ACR in PS CS5- and then I can do those functions

all of a sudden upload to Facebook now works too

I am using XP so the path is not as you descibed- I looked in Docs&Settings/user account/application data

and local settings/app data

also looked at all the other users- admin, default etc

also looked in Program files/Common files

looked at Bridge and PS

then tried search all c drive

no such file or folder as "roaming" exists on my comp

Report · Mar 04, 2011

Chenglong's advice:

1) Go to folder C:\Users\[your account]\AppData\Roaming\Adobe\Bridge CS5\Workspaces
2) Check if there has any folder here.
3) If there are some folders, delete all of them.
4) Attempt to launch Bridge.

worked for me, and I have remigrated from the secondary personality I created earlier to make Bridge work. Phew! No longer have to keep changing personalities to get anything done. Thanks, Chenglong.

Report · Feb 21, 2011

Adobe engineer, Chenglong, worked with my computer last night for over 2 hrs to no avail. I have since sent him some files to work with and hopefully he can make some since out of this so we can all find a solution.

Dave

Report · Feb 21, 2011

Hi CutY:

the root causes of the issue are different, although the behavior is quite same. and Bridge had dependencies on different tech or components, so we need to work out 1 by 1.

and for Ron's issue, there is quick and easy fix that is removing the nested folder for workspace folder in user data folder.

we are still working with you guys on different scenarios.

thanks for your understanding and support!

Tony

Bridge QE

Report · Mar 20, 2011

nested into where?

remove the folder and delete it? or put it someplace else?

Report · Mar 21, 2011

Hi Kat Woman,

Chenglong supplied the file for me and it had to be placed into the Program files folder (C:\Program Files\Adobe\Adobe Bridge CS5\), replacing the original (updated, but corrupted) Bridge.exe file. A complete re-install of Bridge probably would have worked too. Chenglong compared the exe file that was on my system with a known good one and found discrepancies, hence the solution.

Are you up and running again with Bridge yet?

Report · Mar 21, 2011

well Bridge has always opened for me- but it won't do some functions w/o an error message (cut/paste develop settings, choose multiple files, ACR preferences)

I did find LM services in my registry and turned it to AUTO- ACR opens in Photoshop if I slect multiple images and I can use it- I can do edits in Bridge, and use the facebook uploader

Report · Mar 21, 2011

I really don't know who Chenglong Ao is, but I gotta tell ya, he's the one

guy at Adobe who deserve a raise... a BIG raise!

Report · Mar 21, 2011

Thanks Ron.

Report · Mar 22, 2011

Here here! Got to agree with you Ron!

Report · May 18, 2011

I have the new Imac I have the same problem Camera Raw cycles but does not open-- But strangely I can open the mini-bridge and use that to open files in camera raw-- Has anyone tried that route?

Preston M.

Report · May 19, 2011

What did you do before Camera Raw cycles? Can your Bridge launch normally and thumbnails display?

Thanks,

Bridge QE

Fran

Report · May 19, 2011

Bridge will not cycle itself, it appears then disappears, I have never used mini bridge, was just experimenting.

But, it works fine....... Let me know if you hear of anything positive-- I hope that everyone reads this.....

Preston

Report · Jun 05, 2011

OK, I started this thread last August, and I'm back. Bridge now crashes.

I thought my problem was solved. Last time, I would click on the icon and just get the twirling timer circle momentarily, then nothing. Then one day Bridge just started working.

Now, Bridge starts to open, I get a popup window over it asking if I would like to allow ffdshow (this once, always, never) and no matter which choice I make, the popup window closes- and Bridge crashes.

Mini Bridge opens, but does not load. It says "Waiting for Bridge CS5".

This is the 64-bit CS5.

If I try to open Bridge in 32-bit, I get the twirling timer circle briefly, then nothing.

I am completely up to date with Photoshop CS5 updates.

I did, however, just install another photo editing program called PhotoDirector 2011 Beta.

Any ideas? Sure hope Chenglong is still monitoring this thread! 🙂

Jackie

Report · Jun 05, 2011

well I don't think you have a Bridge issue

check and see what video codec packages you have installed/running

ffdshow is a video codec installed with K_lite and some other packs, you need to disable that ffdshow from auto starting

if you run a few videos it makes huge files and never shuts down - in the alt control delete (task manager) look in running processes and see if you see multiple svchost running. one or two is normal

Many running will overload your memory and Bridge needs a lot of memory to read your files when it opens

also try opening a folder with fewer images first- if you open a huge folder first it does take long to load (drag folder to Bridge icon)

I am talking PC of course and I dont run 64 so someone lese may have a better suggestion

Report · Jun 06, 2011

I think you may be on to something, Kat Woman.

Yes, I am on a PC (Win7 64-bit)

Yes, I know I have ffdshow enabled (that was the last selection I made, to have it run "always".

Yes, I have 13 instances of svchost running right now.

Yes, the first folder that I tried to open was a big one.

I am researching how to turn off ffdshow auto tuning.

And how do I know which svchost instances to turn off?

Bridge is actually opening for me now, though at times when I try to open a large folder, it crashes. So it's definitely a memory issue. Though I have 8Gb on this machine. 🙂

Thanks for your help!

Jackie

Report · Jun 06, 2011

after you shut off ffdshow- restart - that should clear the instances of svchost

other programs also create these files so it is not possible to know which to mess with