Bridge filename is different from windows explorer filename

I've recently had a problem where filenames in Bridge get changed and differ from filenames in Windows Explorer. I used Bridge to do a batch rename which worked successfully. But when I leave the folder and return to it in Bridge, all filenames have been changed to a few seemingly random letters and numbers. The correct filenames still appear in Windows Explorer. This doesn't seem to happen on ALL folders, only on some folders. This causes a huge problem for my workflow because I obviously need accurately named images. I viewed the metadata to see if the correct name appears there (as suggested in a related post) but filenmae in metadata is the same random letters and numbers as the filename. I've tried the following fixes: purged the cache from Bridge. Uninstalled and reinstalled Bridge. Currently using Bridge 15.0.3 and Windows 11 Pro, version 23H2