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M
mlofoto102309
Participant
September 8, 2021
Question

Bridge freezes last 3 updates

  • September 8, 2021
  • 1 reply
  • 357 views

Mac Mojave 10.14.6, iMac 27inch, 2017, 3.5Ghz, 64gb ram, Radeon Pro 575 4 gb...

For the last 3 updates, bridge will freeze but not consistenly. I reset preferences, clean cache, but at least once a week, I have to force quit. If I go back to Bridge 2019, I don't have these issues. I am using Bridge 11.1.1. It happens when I click on a thumbnail, go to info, change metadate, use the export, change a filename. I get the spinning wheel at the bottom and it doesn't stop. Suggestions?

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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
September 10, 2021

Hi there,

Sorry to hear about Bridge freezing. Could you please go into Bridge's Preferences > Advanced and enable "Use Software Rendering", then let us know if it helps?

Regards,
Sahil

M
mlofoto102309Author
Participant
September 21, 2021

It worked great for 7 days and then today it got hung up again. No specific task, just clicked on the program from the desktop. Had to force quit and will restart...

A
Adobe Employee
Anisha Gupta
Adobe Employee
October 22, 2021

Hi @mlofoto102309 

 

Thank you for your feedback. We are sorry to hear about the issue.

Could you please share the following with us:

1. Files/formats on which the issue is observed.

2. Thumbnail quality & Preview generation settings.

 

Please share the sample files on which you are observing the issue at sharewithbr@adobe.com 

 

Thanks,

Bridge Team

 

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