• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Bridge freezes last 3 updates

New Here ,
Sep 08, 2021 Sep 08, 2021

Copy link to clipboard

Copied

Mac Mojave 10.14.6, iMac 27inch, 2017, 3.5Ghz, 64gb ram, Radeon Pro 575 4 gb...

For the last 3 updates, bridge will freeze but not consistenly. I reset preferences, clean cache, but at least once a week, I have to force quit. If I go back to Bridge 2019, I don't have these issues. I am using Bridge 11.1.1. It happens when I click on a thumbnail, go to info, change metadate, use the export, change a filename. I get the spinning wheel at the bottom and it doesn't stop. Suggestions?

TOPICS
Crash or freeze

Views

81

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

Copy link to clipboard

Copied

Hi there,

Sorry to hear about Bridge freezing. Could you please go into Bridge's Preferences > Advanced and enable "Use Software Rendering", then let us know if it helps?

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 21, 2021 Sep 21, 2021

Copy link to clipboard

Copied

It worked great for 7 days and then today it got hung up again. No specific task, just clicked on the program from the desktop. Had to force quit and will restart...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

LATEST

Hi @mlofoto102309 

 

Thank you for your feedback. We are sorry to hear about the issue.

Could you please share the following with us:

1. Files/formats on which the issue is observed.

2. Thumbnail quality & Preview generation settings.

 

Please share the sample files on which you are observing the issue at sharewithbr@adobe.com 

 

Thanks,

Bridge Team

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines