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peter_g
peter_g
Known Participant
May 10, 2021
Question

Bridge hangs / crashes on PDF's

  • May 10, 2021
  • 2 replies
  • 1678 views

The update causes problems with folders (indexing) containing PDF's.

It seems that Bridge is not capable of indexing the folders. When opening a folder (containing these PDF's) it seems to take hours to create the previews but nothing happens, even after hours.

I have to force quit the application but when I give it a new try, it opens the same folder and hangs again.

I have to start up renewing preferences (and then get the old preferences again) and then it works.

Untill I open a folder containing PDF's 😞

 

Hopefully there will be an update off the update soon!

Cheers, Peter

 

MacOs Mojave 10.14.6

    This topic has been closed for replies.

    2 replies

    L
    Lumigraphics
    Legend
    May 19, 2021

    Does this happen if you index a folder with just one pdf? And where are these files stored, locally or on a network, etc?

    peter_g
    peter_gAuthor
    Known Participant
    May 19, 2021

    Thanks for your questions:

    As I said it happens with a folder of 35 pdf's and these files are stored on an internal HD.

    ......

    cheers, Peter

    L
    Lumigraphics
    Legend
    May 19, 2021

    No, it doesn't. 


    Ok I would try the halves rule, try it with half the files, see which half causes problems, keep eliminating half until you isolate the one or more that cause a crash.

    floramc
    Community Expert
    floramcCommunity Expert
    Community Expert
    May 10, 2021

    Hello!

     

    what's the size of these PDFs and what's your pc ram? Can they interfere with the speed?

    peter_g
    peter_gAuthor
    Known Participant
    May 11, 2021

    Hi Floramc!

    Thx for looking into this.

    I have a macpro (old machine but containing new hardware) with 16 Gb RAM. The crash-causing folder consists of 35 files average 2 or 3 mb per PDF. One of 4 mb.

    So I would think that it is not a hardware problem....

     

    Cheers, Peter

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    May 11, 2021

    Can you try opening and resaving those files in Acrobat?

    Then check them again.

     

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