Known Participant

Question

Bridge hangs / crashes on PDF's

Forum|Forum|4 years ago
May 10, 2021
2 replies
1685 views

The update causes problems with folders (indexing) containing PDF's.

It seems that Bridge is not capable of indexing the folders. When opening a folder (containing these PDF's) it seems to take hours to create the previews but nothing happens, even after hours.

I have to force quit the application but when I give it a new try, it opens the same folder and hangs again.

I have to start up renewing preferences (and then get the old preferences again) and then it works.

Untill I open a folder containing PDF's 😞

Hopefully there will be an update off the update soon!

Cheers, Peter

MacOs Mojave 10.14.6

Crash or freeze

This topic has been closed for replies.

L

Lumigraphics

Legend

Does this happen if you index a folder with just one pdf? And where are these files stored, locally or on a network, etc?

peter_gAuthor

Known Participant

Thanks for your questions:

As I said it happens with a folder of 35 pdf's and these files are stored on an internal HD.

......

cheers, Peter

peter_gAuthor

Known Participant

Ok I would try the halves rule, try it with half the files, see which half causes problems, keep eliminating half until you isolate the one or more that cause a crash.

Halves rule executed but without a good result.

I also moved every PDF, one by one, to a new folder (in the finder) while having Bridge opened with the new folder. I could see that there was a preview generated fot each new moved PDF. After having done that for the whole bunch everything looks okay. When moving this new folder to a new place and opening it in Bridge, there's a crash again. Als closing Bridge, with the new folder working, and restarting, opening the new folder, results in a crash...

😕😕 Peter

floramc

Community Expert

Hello!

what's the size of these PDFs and what's your pc ram? Can they interfere with the speed?

peter_gAuthor

Known Participant

Hi Floramc!

Thx for looking into this.

I have a macpro (old machine but containing new hardware) with 16 Gb RAM. The crash-causing folder consists of 35 files average 2 or 3 mb per PDF. One of 4 mb.

So I would think that it is not a hardware problem....

Cheers, Peter

jbm007

Community Expert

Can you try opening and resaving those files in Acrobat?

Then check them again.

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