• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Bridge no longer displays jpg previews and I can't open jpg's into photoshop

Community Beginner ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

As the title says...

I am using a macbook air. M1 - 2020. Running Ventura 13.2

 

I've already tried purging my preferences, reshreshing previews, reinstalled both bridge and photoshop, nothing happens. This is the prompt I get when attempting to open a jpg, "could not open 'FILE' because a jpeg marker segment length is too short (the file may be truncated or incomplete)."

 

The only current solution is to right click, open with preview, then the thumbnail generates and I am able to open in PS. I handle hundreds of files a day and this is not ideal.

 

Both Bridge and PS are up to date according to Creative Cloud. I have found nothing online to solve this.

TOPICS
Problem or error

Views

179

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

I can see no reason why Bridge and/or PS should not be able to work with a JPG image. Is this with ALL JPG images or only a few?

 

Can you please share the image here (or DM me and share it with me privately). 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

All of them. --
Thank you,
Mark
_________________________________________________

Mark@markanthonyphotos.com
Cell: 253.282.1619
www.markanthonyphotos.com
_________________________________________________

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

Can you display a JPG in your Mac's "Preview" app?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

Oh, and are all of these JPGs created by you? If so, what kind of camera?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

No, I handle files from multiple photographers in my company. These are
fully edited files that are handled through dropbox. Could it be a dropbox
issue? I navigate the folders with bridge, of course. Any touchups that
need to occur before I deliver to our clients happen within bridge by
double clicking, and bringing it into Photoshop for manipulation. --
Thank you,
Mark
_________________________________________________

Mark@markanthonyphotos.com
Cell: 253.282.1619
www.markanthonyphotos.com
_________________________________________________

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

LATEST

Have you tried displaying them in Preview?

 

And yes, it could be a DropBox issue. Bridge is infamous with not always working with networks or servers. It was designed for use to be used on local and connected drives. It "MAY" work with cloud services on one day and may not on the next. 

 

Please try with Preview and let me know what you see. But it sounds like there is an issue with using DropBox. You may need to experiment.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines