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Bridge not displaying Dropbox files

New Here ,
Dec 26, 2022 Dec 26, 2022

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I recently updated my version of Dropbox and now Adobe Bridge will no longer display the images I have in my Dropbox folder.  Whem I click on the Dropbox folder in Bridge it gives me a 'No items to display' error.  I know my Dropbox folder has items in it.  And it is syncing just fine.  Bridge simply won't preview the items the way it did before the DB update.  I've been working on this for hours and it is driving me insane.

 

PLEASE HELP!

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Hi!

Just to try to pin-point things down, what happens when you right click on the Dropbox icon on the left and choose "reveal in finder?" (explorer on Windows)

Does it open it or not, and if it does, are your files showing in the finder?

 

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New Here ,
Dec 27, 2022 Dec 27, 2022

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Super helpful.  Thank you so much!

 

Your comment sent me down a path.  Turns out that I was trying to access an alias through Bridge.  And Bridge didn't like that one bit.  LOL.  I clicked on 'Get info' from the alias and found the new location for the actual Dropbox folder.   Once I got Dropbox to show hidden files in the library...

 

Bottom line - I got it working again.

 

Thank you all so much for your help!

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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That's the idea I had in mind 😁
Glad you got it sorted!

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LEGEND ,
Dec 27, 2022 Dec 27, 2022

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Bridge does not work properly with cloud services. Dropbox is NOT supported and may not work correctly. Use folders that are not sync'd to Dropbox.

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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I think you are a mistake because I am currently using dropbox to store images and Bridge works pretty well with dropbox.

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LEGEND ,
Dec 27, 2022 Dec 27, 2022

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Like we told the last 68 thousand people who wanted to use cloud services- its not a mistake. Adobe DOES NOT SUPPORT cloud services with Bridge. It MAY work, until it doesn't. Don't assume that it will work tomorrow just because it works today.

I'd bet that problems with cloud storage are among the top three or four problems posted on these forums.

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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5.png

You can check the dropbox syncs mode in the Sync tab >>> select Available Offline.

If still not able to solve your problem, I suggest you change the permissions of the drive where your files are located in the following way:

1. Right-click the drive containing the file > Properties
2. Select Security Tab > Edit button
3. Select Everyone Group > Choose Full control Permissions in Allow column > OK
4.png

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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LATEST

Hi @Bret27713649b239 
Thanks for your feedback.
Could you share the following details about the issue:

  • Bridge version
  • System configuration

Can you please try Adobe Bridge Beta (13.0.2.630) and share if the problem persists.

 

Steps to install/update

 

InstallGo to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.


Thanks,
Bridge Team

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