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Bridge not displaying pattern/fill layers from layered files

Explorer ,
Mar 14, 2023 Mar 14, 2023

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I have some layered tiff files where the model has been masked out and placed on a fake background which is a pattern-fill layer in Photoshop.

 

Bridge is not displaying the background layer and is instead displaying white, the thumbnail starts off displaying correctly but once the preview loads, it is blank.

 

I have attached a section of the file as is shows in Bridge and then as it shows in Photoshop.

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Bug , Performance , Problem or error

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Not sure if it applies to you, but when I get thumbnails previews issues, it's 100% of the time because I need to purge my previews (you can access it in the preferences )

Imaginerie_0-1678806695047.png

Alternatively, check if everything is OK in the thumbnail section of the preferences

Imaginerie_1-1678806741110.png

 

particularly the first tick (and also depending on the size of the images it can take a while to fully display)

 

you can check and refresh simply by hitting F5 if that helps too.

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Hey, thanks for the reply.

 

I have tried clearing the cache and previews, all that happens is that the thumbnails appear correctly for a split second and then as they load the background layer disapears and is displayed as a blank white. It only occurs if the background layer is a fill layer, if it is rasterized in PS then the layer displays correctly...

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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I just tried a quick experiment and it seems to only affect the appearance when the background layer is a 'Pattern' fill layer, if it is a 'Solid color' fill layer then it displays correctly in Bridge.

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Could it be a problem with the files being too big for your displaying settings? (ie: in my second screenshot, the first entry, where mine says 1000 mb).
I am saying that because if your patterns are like mine, they generate quite big files.

also still in the preferences, you got this option, that I always untick as it slows down/glitches the previews

Imaginerie_0-1678809017562.png

 

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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I did actually already try raising the file size thing to something ludicrous and turned off the hardware rendering... it's so weird!

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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file sizes are around 70-80mb, so they're nothing crazy

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Yes, it shouldn't be happening with those files. I'm stuck for ideas now, let's see if someone have better ones!

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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What is also strange is that this seems to only be happening to layered tifs, if the file is saved as a PSD then it displays correctly!

 

I've tested this out on both Mac and Windows machines and the result is the same.

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Hi @Dan Skizz I'd call this a bug. Good testing (and patience).

 

I'd suggest you report this here: https://adobebridge.uservoice.com/

 

You can also link this thread in your report.

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hi @Dan Skizz 

 

Thanks for reporting this issue. We appreciate your help in reporting this to us.

 

For investigating further, it would be very helpful if you can share a sample image with us.

You can share it at : sharewithbr@adobe.com


We will keep you posted on the progress on this.


Regards,

Bridge team

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Dan Skizz,

 

Thank you for sharing the file.

 

We are able to reproduce this issue and added this to our engineering issue pipeline.

We will keep you updated once the issue gets fixed.

 

Regards,

Bridge Team

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Explorer ,
May 11, 2023 May 11, 2023

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Hi,

 

Has there been any update on this? It really is a big problem for us, and I am starting to look into a replacement for Bridge as it is currently unusable.

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Explorer ,
Aug 14, 2023 Aug 14, 2023

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Hey, I see there's be another update for Bridge but this issues still hasn't been addressed. Do you have a timeline for when this serious issue will be fixed?

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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Hi @pankajg6675616 has there been any update for this issue? It seems to still be happening...

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Explorer ,
Aug 02, 2023 Aug 02, 2023

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Hi,

 

Has there been any update on this? It has been months since this pretty serious bug has been raised with you...

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Explorer ,
Sep 19, 2023 Sep 19, 2023

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I see that there has been another update for bridge and yet this issue is still happening, do you have a timeline for when this might be fixed?

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New Here ,
Jan 18, 2024 Jan 18, 2024

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LATEST

I have had the same issue for around a year. I rolled back to the 2022 version of bridge to resolve. Have just installed the new version and found the issue still exists for me to.

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