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Bridge not opening

New Here ,
Jan 15, 2023 Jan 15, 2023

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Hello I can't open Bridge. I can open Photoshop and all the other programs. It says there's an issue to check my net connection. I have no problems in my net connection. Does anyone knows whta's going on?

 

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Bug , Crash or freeze

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New Here ,
Jan 15, 2023 Jan 15, 2023

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Captura de ecrã 2023-01-16, às 00.21.39.png

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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Do you have a test user account on your Mac? If not, it's easy to create; you go into Users in System Preferences and create a new user. I call mine "Testme." and I also use the same Account Password as my regular account (just to make things simple for me). Do not add ANY software to the startup lists; keep this as simple as possible. (Do have your Adobe Account name & PW handy if you need them available in this account.)

 

Now, start up with this account. Does Bridge work? If not, that means that there is no software conflict. If yes, it means there is something else causing the problem. This can be a challenge to figure out what the issue is.

 

Other things you can try: Start up your Mac in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac This test will also let you rule out some basics.

 

I have one more thing for you to try, but first, I'd like to see if any of these things were able to do anything.

 

Let me know.

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Hello 

 

Thanks for your help, the error keeps on appearing 

For the moment I removed the latest version and installed the former one and it's working, I guess it's a bug from the new one. I'll wait some more days and try to install the new version again. 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Which version of Bridge do you use?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Thanks for your help, the error keeps on appearing 

For the moment I removed the latest version and installed the former one and it's working, I guess it's a bug from the new one. I'll wait some more days and try to install the new version again. 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Hi, @Raquel267939590t45, OK, I'm sorry that that did not work, but now I would like you to try something else.

 

I would like you to go to https://www.northernsoftworks.com/ and download Ventura Cache Cleaner. You can use this for 10 days as a free test. (Until you pay for the software and get your user code, you will have to wait about 10 seconds before using the software at full capability.)

 

After starting the software, go to the Maintenance tab, click "All," then click "Run."

2023-01-16_09-41-46.png

You may be asked to reboot your computer at this point; it varies. 

 

Now select the Cache Cleaning tab. Select Deep Cleaning, check all three Caches to clean, and then click "Run." You'll probably be asked to verify which cleaning you want and say yes to all as they show up. You will be asked to Restart your computer, and you may be told something went wrong, and you need to restart and run this process again. 

2023-01-16_09-43-41.png

 

FWIW, several weeks ago, I could not type an "en" dash "–" (Option-hyphen). Nothing happened. First, I called my keyboard manufacturer, and we determined that the keyboard was fine. Then I called Apple, and we determined that something was wrong with my OS and that I was going to have to reinstall my OS. On a whim, I thought I'd try Ventura Cache Cleaner, as it has helped me through issues before. I did the above, and it worked; I can type my en dashes now with no issue. [En dashes are used when typing ranges. So, if you say you eat 2–4 apples a day, you use an en dash, not 2-4 apples a day. 

 

I CANNOT say that this will fix this issue. Actually, I doubt it, but it's worth a try (and I'm curious if it will work or not). At a minimum, it will only take a bit of your time.

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