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Bridge Photo Downloader says there are no valid files on connected iPhone

New Here ,
Jul 16, 2021 Jul 16, 2021

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MacOS: 11.3.1 (20E241), Apple M1

Bridge Version 11.1.0.175

iPhone SE, iOS 13.4.1

 

Problem: Connect phone to macbook, it is recognized. Open Adobe Bridge > get photos from camera > Photo Downloader opens. Photo Downloader recognizes the iPhone. When selecting it as the source of files it says, "No Valid FIles Found."

 

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

Sorry to hear about this issue with Bridge. Could you please try resetting the preferences of Bridge and let us know if it helps? https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

Regards,
Sahil

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