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David 66
David 66
Known Participant
January 11, 2021
Answered

Bridge refuses to launch

  • January 11, 2021
  • 5 replies
  • 2717 views

When I attempt to launch Bridge it says, "The operation could not be completed." My OS is Big Sur 11.1, and Bridge was working fine (even after the update to Big Sur) until a few days ago. I have uninstalled and reinstalled Bridge several times, even installed version 10 to no avail (same alert/error). This is really frustrating, Adobe!

This topic has been closed for replies.
Correct answer jbm007

Dave

 

I would suggest you go get the Adobe creative cloud cleaner and use it to un-install your copy of Bridge. Its obvious something is screwed up with it running on your system.

Start over with a clean install. You shouldn't have these kind of problems with  the app

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

5 replies

David 66
David 66Author
Known Participant
February 26, 2021

So, my troubles with Bridge continue. Every time I start or restart the iMac, then attempt to launch Bridge, I get the same error as above. In other words, after every time the computer starts up I have to reset the preferences in order for Bridge to work. Then I lose shortcuts, saved layout, etc.

 

Overall I'm worried that I may have a tainted Mac. This computer is only three months old and doing a lot of weird little things including this Bridge problem and corrupt files with InDesign. I had to completely reformat the drive and reinstall operating system about a month ago because of errors that first aid caught but couldn't fix. Also now when I restart there is an additional Macintosh HD drive icon that I have to eject because it serves no purpose. 

David 66
David 66Author
Known Participant
February 6, 2021

Hi all,

Well, there's a new development with this problem. Every time I shut down the computer or restart, then launch Bridge, the error appears again and I have to reset the preferences. I lose all of the shortcuts, window setup, etc., but at least Bridge works. Any ideas why it "resets" the error whenever the computer restarts?

 

David

jbm007
Community Expert
jbm007Community ExpertCorrect answer
Community Expert
February 6, 2021

Dave

 

I would suggest you go get the Adobe creative cloud cleaner and use it to un-install your copy of Bridge. Its obvious something is screwed up with it running on your system.

Start over with a clean install. You shouldn't have these kind of problems with  the app

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

David 66
David 66Author
Known Participant
February 8, 2021

Hey... looks like that worked! It even rememebred my shortcuts and workspace. I restarted the computer and had no trouble launching Bridge again. Thanks for the help!

D
Adobe Employee
Deepak_Singla
Adobe Employee
January 28, 2021

Hi, 
Thanks for your feedback.

Have you tried resetting the preferences? 

https://helpx.adobe.com/in/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Please let us know if this helps.

 

Thanks,
Bridge Team

David 66
David 66Author
Known Participant
January 28, 2021

Resetting the preferences fixed it... thanks so much! 

    I
    iop.02
    Participant
    February 3, 2021

    I am having the same issue. Was working fine until last week. I am gonna try this.

    David 66
    David 66Author
    Known Participant
    January 15, 2021

    No replies, no solutions? This is the first time I've been disappointed with an Adobe product and got no solution, a 30-year user. Ugh!

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 15, 2021

    Hi David,

     

    First, please understand that the vast vast majority of folks who try to help people here are just other users who happen to have a lot of experience and are willing to help out. I (and everyone else here) do not get paid and we have our own life. So if we do not jump out and help folks, it's not you, it's us.

     

    Now, to try to help. 

     

    I just looked at your screenshot and I do see a big problem: the way you set your permissions, they are wrong. Try setting your's to this:

    Here's the deal: you should never ever change permissions for an application, trust me, I learned the hard way. [When the new OS X system arrived, system folders were constantly screwing up permissions. I got the bright idea to just set my permissions just like you did. I then spent the next two days recovering everything off of my computer and reinstalling EVERYTHING. It was ugly.]

     

    Rather than set the permissions as you did on Bridge, this is a last gasp thing to try on folders that contain images.

     

    Now, I have not installed Big Sur yet myself so I am unaware of all of the potential pitfalls. However, as you stated, it was working until it stopped working. That means that something changed.

     

    What I will recommend is that you download Big Sur Cache Cleaner, it has a 10 day "try it" period, take advantage of that. https://www.northernsoftworks.com/bigsurcachecleaner.html

     

    I recommend you go to the two tabs: Maintenance, click "All, then click "Run." Then go to the Cache Cleaning tab and click the options as I have below, and then click on the "Clean" button. (A restart will probably happen.)

    I cannot promise that this will fix things but it will do a good job of getting your system back to where it should be. This is not an Adobe issue, it's something else and let's see if we can figure that out.

     

    [BTW, a big bunch of years ago (15+?) I was having major issues with Acrobat. Adobe was at a loss, they could not figure it out. I tried Cache Cleaner (for whatever OS it was at the time), and the problem was solved. I've paid for Cache Cleaner ever since. If this helps you, you may consider doing this as well but obviously, that's your call.]

     

    Good luck, let us know

     

     

     

    David 66
    David 66Author
    Known Participant
    January 15, 2021

    Thanks, Gary.

    I did as you recommended and it made no difference... same error. I went to the Get Info/Permissions settings for Bridge and changed them back to what they were before. Thanks for your advice on that.

    Oh well... there's always finder with the icon or gallery view. 

    I have used CleanMyMac for a couple years and it seems to work well. Unfortunately it didn't help this situation.

    David

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    January 12, 2021

    Check the apps permissions in the OS settings.

    See if something got wonked

    David 66
    David 66Author
    Known Participant
    January 12, 2021

    Like below? I gave full access in permissions.

     

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