Bridge scrolling not working.

Report · Jun 24, 2013

My mouse scroll wheel no longer works in Bridge CC it had however worked in CS6. So now I'm unable to scroll quickly using my mouse scroll wheel while hovered over the folder's content area. Please help is there a fix to this or an option I need checked somewhere??

Report · Dec 30, 2013

I can have Bridge open for hours and hours. It still won't work.

This was posted as a "known issue" back in August. We just got yet another update in December and it's still broken. Is this the kind of service we can expect from Adobe with their subscription based products?

Report · Jan 13, 2014

just spoke with Adobe. Bridge CC doesn't support dual monitors, therefore they only guarantee that the mouse scrolling works on the Main Monitor. I really hope Adobe will solve this problem and issue an update to correct this. This is supposed to be a software for professionals, and aren't most of us professional photographers and graphic artists using 2 monitors? This needs to be resolved!

Report · Jan 13, 2014

They actually said that?? Sounds to me like the tech support person you spoke with just didn't want to bother with giving you a real answer.

Report · Jan 13, 2014

that is the answer I received and their excuse to why I can't scroll in Bridge CC on my 2nd monitor. If you have found a solution to the scroll problem please share

Report · Jan 13, 2014

Doesn't matter which monitor.

At the moment, it's working. Last week it didn't.

Report · Jan 14, 2014

It's still not working for me. It only works on the primary monitor, same story for as long as I've had Bridge CC. Previous versions worked.

Report · Jan 14, 2014

It's still not working for me either. After months of waiting my mouse wheel does not scroll or zoom on a 2nd monitor. It still does with earlier versions. It's only been a problem since CC.

Report · Feb 13, 2014

So, as I too was having this problem, I went out and bought a newer mouse (a trackpad actually for other reasons) thinking it would solve the problem and it did not. But, after reading over the comments here, I did figure out that I changed the main display. I work with Bridge on the left, and my main screen on the right. So I just changed the display settings and made the left display my main display. It doesn't change the way I work, just the way the computer reads the monitors. I'm working in Windows 8 but I'm pretty sure that 7 and Vista have similar display settings. Now I can scroll and life is back to normal. Hope this helps!

Report · Mar 03, 2014

Start up Bridge CC and imediatly hold ctrl+shift+alt. A Box should come up with some options. Check all the boxes and click okay. Then procede to go to the prefferences in bridge and go to cache. check the box that says "keep 100% Preview In Cache" then at the bottom click "Purge Cache". This should fix the scrolling issue if your using a single Monitor. If your on a dual monitor system then you will have to play around with which monitor is the primary Display.

Report · Jun 19, 2014

IT'S FIXED!!!! IT'S FIXED!!!

Finally, with the 2014 CC Update, I can now scroll around in either of my monitors. So happy this bug was finally killed!!!

Report · Jul 21, 2015

didn't seem to fix the Magic mouse Jumping issues though.

Still jumps about 13 folders at a time in the Folders window pain (top left) impossible to scroll with any ease.

So i continue to use Bridge 5.1

Anyone know if you can Download 5.1 for someone who has CC 2014?

A colleague here has the same problem, can't use the track pad or mouse, as scrolling is just to jarring. I'd like to Download 5.1 for her.

Report · Jan 19, 2016

I've tested this issue with two screens. It works if you monitors are assigned in order left to right - main monitor is left, secondary - right. Then scroll works on both screens. But if your main monitor is on the right scroll will work on it only.

Report · Jan 20, 2016

you had me excited for a minute there.

I have 3 monitors. Main Monitor Left with the same type of monitor to the right, rotated 90º and a Cintiq under the left monitor. So i was thinking there might be some truth to this. maybe the Cintiq is adding some type of extra height to the equation and is messing up the scroll field.

After playing around and altering each monitor unplugging and restarting, nothing seemed to fix the scrolling issue. Still Jumps about 130x to fast. (height of 13 folders rather than 1 pixel at a time).

Oh well.

Report · Jul 13, 2016

Thank you for reporting the issue.

We are investigating the issue and will resolve this in upcoming release of Adobe Bridge.

Report · Jul 19, 2016

Hi All,

We have released a new version of Adobe Bridge (CC 2015) on 19th July 2016. This update is available via Adobe Creative Cloud application.

We have addressed few multi monitor issues in this release. Please try the new release and check.

If you are not able to locate the Bridge (CC 2015) on Creative Cloud application, you will need to update the Creative Cloud application and restart the machine.

Thanks,

Praveen Gelra

Report · Dec 29, 2016

Just an update @pgeira

the latest version 2017 also did not fix it.

Can anyone At Adobe Confirm what everyone else is noticing?

Report · Oct 23, 2017

Hi All,

Thanks for reporting scrolling experience issue.

We have released a new version of Adobe Bridge (CC 2018) on 18 Oct 2017. The new version build number is 8.0.0.262. This version is available to install via Adobe Creative Cloud application.

We have improved scrolling experience in this version. Please install the latest version and check for issue you may have encountered. You can check all new features at https://helpx.adobe.com/bridge/using/whats-new.html (or from Bridge Application -> Help Menu -> What’s New…)

You may need to update the Creative Cloud application and restart your computer to see the updated installer.

Thanks,

Praveen Gelra

Report · Oct 24, 2017

Hi All,

Thanks for reporting scrolling experience issue.

We have released a new version of Adobe Bridge (CC 2018) on 18 Oct 2017. The new version build number is 8.0.0.262. This version is available to install via Adobe Creative Cloud application.

We have improved scrolling experience in this version. Please install the latest version and check for issue you may have encountered. You can check all new features at https://helpx.adobe.com/bridge/using/whats-new.html (or from Bridge Application -> Help Menu -> What’s New…)

You may need to update the Creative Cloud application and restart your computer to see the updated installer.

Thanks,

Avinash