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Known Participant
April 12, 2023
Question

Bridge thumbnails are behaving in a way that cannot be normal.

  • April 12, 2023
  • 3 replies
  • 3071 views

Explanation on what is wrong:

 

No matter what I do, Bridge seems to generate lower quality thumbnails when it works on them. When bridge has a chance to cache a thumbnail, it will always cache an extremely low quality grainy thumbnail that is nearly unreadable. When I prevent it from caching them, they can look ok for a little bit, but inevitably (when I click on them or when it decides to generate thumnbails for a folder), it will cache and extremely bad looking thumbnail.

 

I am attaching 2 example files, one of them is the thumbnail before it processes it, and the worse looking grainy one is after the file has been clicked on. This just cannot be how bridge is intended to process thumbnails, they look incredibly bad.

 

Note: This is also happening in the preview window if it is set to certain settings and reduced to a lower viewport size.

 

How I can reproduce it:

 

I use the zoom hotkey on the folder window and it will reload all of the thumbnails into a much more viewable thumbnail, after I click on one it reduces the quality significantly and I need to zoom again to reproduce.

This topic has been closed for replies.

3 replies

W4tsupAuthor
Known Participant
August 11, 2023

Just an update here to anyone who might care, Adobe have contacted me and I shared a remote session showing them the issue. They were able to reproduce this on their own machines.

Adobe Employee
April 21, 2023

Hi W4tsp,

 

Thank you for your feedback.

 

Could you share the following details so that we can understand the issue

1. Bridge Version

2. Are you facing this issue with any specific file type or all files?

3. Could you share the sample files with us at sharewithbr@adobe.com  

 

Regards, 

Bridge Team

 

W4tsupAuthor
Known Participant
April 21, 2023

Absolutely:

 

1. Bridge Version is 13.0.3.693

2. I believe it's with all file types, I checked PNG, JPG, PDF, PSD - all have pixelated image caches.

There are however a few specific files that do not get pixelated, I'm not sure why. It could even be pixelated and I just can't see it. I'll include various examples in the files I send over.

3. I'll send them over right away.

gary_sc
Braniac
April 12, 2023

Hi, @W4tsup, Forgive me for asking the obvious, but what are your settings for Preview Quality and Thumbnail Generation? The defaults seem to work well for me and I've not observed your (obviously) poor quality thumbnails.

W4tsupAuthor
Known Participant
April 12, 2023

Same as yours, but honestly I've tried every combination, nothing in the actual thumbnail settings fixes this. I have done a complete system reinstall from scratch and I've nuked all of the photoshop/bridge/adobe preferences and rebuilt them from nothing and I cannot figure out why they look so bad.

gary_sc
Braniac
April 12, 2023

OK, so let's back up. 

 

What brand/model is your computer?

What is your OS (and what release)?

 

(Note: I'm a Mac guy so if you're a PC user, I may have a limited amount to offer, and if you're one of those folks who build their computer from scratch, I cannot help at all! (LOL))