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xibo
Known Participant
January 10, 2023
Answered

Bridge update issue

  • January 10, 2023
  • 2 replies
  • 936 views

With the last update of Bridges 2023, I can no longer open the application. It gives a keyboard incompatibility error and tells me to check the internet connection. I uninstalled the update and it started working normally again.

This topic has been closed for replies.
Correct answer Rahul Saraogi

Thank you for your reply.

We need further information for "Something went wrong" issue.

1. Os language set

2. Bridge version

 

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

/Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.

 

We might reach out to you for more information or for a screen-sharing session  to debug the issue.

 

Thanks,

Bridge Team

2 replies

Rahul Saraogi
Rahul SaraogiCorrect answer
Participating Frequently
January 12, 2023

Thank you for your reply.

We need further information for "Something went wrong" issue.

1. Os language set

2. Bridge version

 

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

/Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.

 

We might reach out to you for more information or for a screen-sharing session  to debug the issue.

 

Thanks,

Bridge Team

X
xiboAuthor
Known Participant
January 12, 2023

I have the latest version of Bridge (13.0.2.636). It was precisely the last update that created the problem.


I created the folders and copied the file as indicated and the problem was solved.


However I have to mention that this procedure should never have to be done. Something is not right with the latest Bridge update and it should work without any problem.
Since Bridge 2023 came out, it's been a complete disaster. I continue to prefer the Bridge 2022 which rarely had a problem as opposed to the Bridge 2023.


Thank you for your help.

Rahul Saraogi
Rahul Saraogi
Participating Frequently
January 12, 2023

Hello  @xibo 

 

Thank you for the confirmation that the mentioned steps resolved the issue for you. 

 

It would be helpful if you can share the issues which are breaking your daily workflows while using Bridge 2023. It will help us prioritize them and address the pain points at the earliest possible.

 

Thanks,

Bridge Team

Rahul Saraogi
Rahul Saraogi
Participating Frequently
January 11, 2023

Hello @xibo 

Thank you for reaching out to us.

 

To better investigate the issue, could you please share the following:

 

1. OS and machine details

2. Keyboard input language set at OS level and Bridge level. If you have any version of Bridge 13 prior to 13.0.2 then you can get the details by the following steps -> Open Bridge 13 -> Then in the menu bar, click Adobe Bridge 2023 -> Preferences -> Advanced Tab. There you can see the language and keyboard set.

3. To avoid the keyboard incompatibility alert, you have to match the keyboard input language of OS and Bridge. Since you are not able to open the latest updated version of Bridge 13 i.e. 13.0.2, you can set the keyboard input of Bridge 13 through any older Bridge 13 version i.e. 13.0.0 or 13.0.1

4. Once you match both the keyboard input languages then launch the latest Bridge 13.0.2 and see if you are still getting the keyboard incompatibility error.

 

We might reach out to you further to get more information or a screen-sharing session to debug the issue.

 

Thanks,

Bridge Team

 

X
xiboAuthor
Known Participant
January 11, 2023

Keyboard incompatibility is resolved.
Now a warning appears (image attached) and when doing "dismiss" the application closes and it is not possible to use it.

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