Participant

Question

Bridge won't let me star or label my images

Forum|Forum|5 years ago
January 27, 2021
7 replies
5471 views

I have restarted - my programs are up to date - but I cannot label or star my images - any suggestions?

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ninav44018140

Participant

click view.... click show thumdnail only, so unclick.

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Tranquil_user01AC

Participating Frequently

Hi, i've been using Birdge CS6 till now and tried Bridge 2020 facing this same issue on OSX 10.13 (High Sierra).

The only way I could label and edit notes again is by changing OSX security preferences.

Go to System Preferences > Security > Confidentiality tab > Accessibility > Clic the plus sign (+) and add Bridge in the application list.

Close Sys. Pref. and Restart Bridge (it worked for me). On more recent system (Big Sur etc.) I guess you simply add the authorization at a different level (authorise to write on disk or equivalent). Cheers

stephaniem63459734

Participant

Couple things that have worked for me with this issue:

1. Clear Cache

2. Go into Prefrences and labels and makes sure the short cut to use command shortcut button is selected.

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theleask

Participant

This may be simplifying it or perhaps I don't understand. I ran into a similar problem when my labels weren't showing up in Bridge. Somehow I had inadvertantly chose "show thumbnail only" under the "View" toolbar. Once I deselected "show thumbnail only" my labels returned. Hope this helps.

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sambanyc

Participating Frequently

Thank you, theleask! I suddenly started having this problem this morning, after using the star system without problems for years. But I followed your advice, and found that deselecting "thumbnail" under the View toolbar fixed the situation. What a relief!

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ninav44018140

Participant

Same problem, so pleased i found the answer first time i left note. Happy Bridge day!

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Deepak_Singla

Adobe Employee

Hi,

Please provide the steps in detail so that we can reproduce on own end.

Please provide the OS version, Bridge version, any particular asset on which this issue is occuring.

Regards,

BridgeTeam

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Edward21831781hpp1

Participating Frequently

I'm also having the same issue with Bridge not allowing me to star or delete images. Bridge is updated to the latest version, and i'm on the latest Windows 11 as well. Here's a catch, only the images i just shot last night have this issue. Images previously on my PC before the Windows 11 update (and quite possibly the last 300+ Adobe updates), I can star and delete no problem within Bridge. But there is no difference in my camera or Adobe user preferences to explain the user (me) is to blame. I do not see any metadata differences and no preferences to enable / disable file protections or rights controls. Please help!

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Edward21831781hpp1

Participating Frequently

Hi Edward,

Your interpretation of "I think" is one valid interpretation but by all means, not the only possible one.

I, for one, do not doubt that you are having an issue with Bridge. You are not the only one having this issue. But please keep in mind that many others are not having this issue. I, like jbm007, am not having this issue and it's very hard for anyone to determine the cause and/or potential cure for a problem that they cannot test and verify for themselves.

Also, please keep in mind that the vast majority of the "helper" folks who are trying to help others in these forums do not work for Adobe. We receive no money and are only here because we get the satisfaction of helping folks through the nuances and issues that arise when working with software no matter how trivial or complex. I, for one, couldn't program a single sentence of code, that's not of interest to me. So if you were expecting an engineer to pop up and say "Eureka! I've got it!" You will be more disappointed and frustrated than you already are.

I do believe it's safe to say that Adobe knows of this issue and is working on a resolution. However, it's impossible for me, or anyone else to know when this might be released.

YES, IT'S FRUSTRATING but releasing your frustration on anyone here who is trying to help you is both a waste of your time and energy. In addition, it also spills ill will to those who might be able to help you.

But if you look through this thread, you'll see questions from me, from an Adobe employee, and others asking questions that are never answered. There have been a number of people trying to help and are not getting the information that might help resolve the issues.

I, for one, am not a mentalist.

Gary, you are a fine gentleman, and much less incindiary than the jbm007. Beyond the niceties, we are spending more time not fixing an issue, but talking about my approach about not fixing an issue in a forum designed to help fix issues.

Please lets stop with "i think" and " I do believe" Adobe is aware, when we don't really know and there seems to be no conduit to find out.. While i agree we all want to help others here, as do I, keeping in mind this is Adobe's first protocol for fixing issues. Guessing and pontificating about issues without asking questions about the problems you're not experiencing wastes time, and to many on here time is money.

Lastly, there are people commenting here that represent themsleves as direct emplyees of Adobe. When i say (as i did) "this is for the Adobe techs to figure out" - thats for the Adobe techs, not for indirect, non-software engineers to comment unhelpful things.

I come from a technical support backround, and can honestly say much of the commenting within this forum serves no one and in fact, wastes time and dissuades people from wanting to return to more of what i'm now dealing with. No one wants to read through 30 posts in a thread to find nothing beneficial helping their problem. Very simple - Add value to fixing the original problem, or stay out of it.

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KAnderson31

Participant

Did you figure it out? I'm having the same issue. I cant even right click and label them or use the dropdown menu. Basically Bridge is worthless to me at the moment. I dont know what happened. It started yesterday without an update or change in devices.

selena_dlt

Participant

Hello! Did you find the solution? I am having trouble with v 12.0.

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Deepak_Singla

Adobe Employee

Hi,

Label/Rating can only be applied to an asset. Labels & Ratings will be enabled when you click on any asset.

Thanks,

Bridge Team

robtmccann

Known Participant

Not when Bridge isn't working as designed, which seems to be the bulk of the time. Where does one find instructions for moving back to the previous version? That one worked much better for me, this new one is back to all the old slow thumbnails generation and random unexpected quits. I'm nearly ready to find another line of work with all the headaches CC generates.