Known Participant

Question

Camera RAW stopped working - please advice

Forum|Forum|2 years ago
August 13, 2023
6 replies
3773 views

Hi there,

For no reason, my Camera Raw just stopped working - I have my Adobe subscription.
What's going on:
- The XMPs aren’t read anymore
- I can't anymore open a RAW or JPG in Camera Raw.
- Clicking "About Camera Raw" doesn't work anymore
- Tested with Bridge 2022 and 2023
- I have even tried to import test files from me camera SD card with Bridge, and after import I stilI can't open then in Camera Raw.
- I have tried to re install Bridge, but no luck

- When I press "enter" on a Raw file, it open Photoshop as it should then Camera Raw as well

However, everything works fine on my LR Classic.

My computer (Mac) is clean, I really don't get why the XMP stopped been read.

Please advice...
Thanks,
Julien

This topic has been closed for replies.

V

VarunVarshney

Community Manager

Hello @Alessandro DellaBitta @julient86947435 @studiobarros @ChasLaird

This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

We recommend you to update to ACR 15.5.1, 'Purge' your files in Bridge and confirm if the issue is resolved at your end.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

We appreciate your patience and support.

Regards,

Bridge team

C

ChasLaird

Inspiring

Yes, the update to ACR 15.5.1 seems to have fixed my issues. Thanks.

V

VarunVarshney

Community Manager

Hi @ChasLaird

Thanks for confirmation that ACR update has resolved the issue at your end.

We appreciate your patience in this regard.

Regards,

Bridge team

A

Alessandro DellaBitta

Known Participant

Same issue here.

Macbook PRO M1 pro, 16gb ram, macOS Ventura 13.5, Adobe Bridge 13.0.4

I temporaly solved by deleting Camera Raw plugin and in reinstalling Camera raw 15.4.

So, the issue is to search in CR 15.5.

V

Vijay Singh Negi

Community Manager

Hi @julient86947435 , @studiobarros , @ChasLaird , @jeff317077438sw3 ,

Thanks for reporting the issue.

Could you please confirm if you are still facing any issue related to Camera Raw i.e. Previewing of RAW files, Viewing/Modifying Metadata?
To further investigate the issue (even if resolved), please help sharing the with below details with us( sharewithbr@adobe.com) :

1. OS Details
2. Do you workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html
1. Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

It would be extremely help if you would be fine with screen-share session for further investigation of issue. If yes, we will reach out to you.

Thanks,
Bridge Team

S

studiobarros

Participating Frequently

I already contacted "sharewithbr@adobe.com" haven't got any reply yet.

I could fix my problem by re-installing the ACR 14.5 Version. The ACR 15.5 Version is the one that gives the issue.

S

studiobarros

Participating Frequently

I have the same exact issue. ACR Works on PS perfectly fine. But since the new update on bridge and ACR it doesn't work. I have re installed Bridge even tried with Bridge Beta. Also used the Adobe Cleaner Tool and nothing helped. Would appreciate every help!

gary_sc

Community Expert

Earlier I had posted the issue with TIF images as it has come up before and I was just tossing that out as a chance it was the issue. Obviously not.

Trying another chance here. Can you go into your preferences and see if this is checked or unchecked? Whatever it is, try the other option.

S

studiobarros

Participating Frequently

Okay this helps to open the RAW files via Photoshop at least. It kinda helps but doesn't resolve the problem to its fullest.

J

jeff317077438sw3

Participant

This issue just happened to me as well following the latest update. I have tried several things but Camera Raw still will not open. Any help would be appreciated.

Thank you,

Jeff

julient86947435Author

Known Participant

It's working again..

 Don't ask me why, but Bridge is working again for no reason I can identify. I DON'T understand why.

Before writing this post I have reinstalled everything, restarted my computer few times, open/close Bridge few times...
I suspect a kind of conflict between Br and LrC.

If someone has a clue on 'why' this error occurred, that will be helpful to know more about it.

--
Julien

E

Elijah Joaqui29949933ezog

Participant

This just happened to me today. The option to "open with camera raw" has simply disappeared from bridge, and the camera raw icon in the top left is greyed out. Camera raw is my entire photo editing workflow so this is really frustrating. I hate to think that all I can do is just sit and wait for it to randomly start working again.

gary_sc

Community Expert

Quick question: is this for ALL raw files, or, just out of curiosity, is this a single TIF file?

If it's a single TIF file, please open that file and flatten it (ACR cannot open layered TIF files). After you've flattened it, then you'll have to purge the cache for the entire folder (from the Tools menu) before Bridge can see that the file has changed.

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