Inspiring

Question

Can't start Bridge 2024 or 2025 without crashing

Forum|Forum|1 year ago
December 12, 2024
3 replies
1495 views

OSX 13.7.1.

I don't use Bridge much, but wanted to check a few things out this morning & found that both 2024 and 2025 are crashing when starting up. It looks like it's doing so just before loading images or the rest of the interface or something.

2024 asked me if I wanted to add two scripts this morning, which I did; when that wouldn't start up, I installed 2025, which has the same problem, so wondering if something in those two scripts did it.

That said, I can't find the startup scripts. Unfortunately the Adobe article I saw only showed how to activate/deactivate them from within Bridge.

Any help appreciated!

Problem or error

V

Viktoria24203226e6hj

Known Participant

HI all,

I use bridge everyday for my design work its necessary for easier workflow, but about a week ago or a bit more it started to crash... Just soon after Illustrator stopped crashing 😄 and I figured to use an older version of Dreamweaver to stop crashing...

I tried with bridge that too but it doesn't help.

I use windows 11 since July I think and had no issue until now.

Symptoms:
I open Bridge and after a few seconds this appears

How many reports do I have to send so this will be resolved ? 😄
Anyone any tips?
Cheers!

E

ExUSA

Legend

Have you tried the steps listed here?

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

V

Viktoria24203226e6hj

Known Participant

it doesn't do anything the Error window still come up and no reset window as mentioned unfortunately.

V

VarunVarshney

Community Manager

Hi @turner111 , @Herbiedriver1 ,

Thanks for reporting this issue. We apologize for the inconvenience caused to you. To further investigate the issue, could you help with the following:

Have you installed the Photoshop BETA along with the Adobe Bridge?

If yes,

Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

We have a known issue with latest Substance3DViewer plugin which is causing Bridge to crash. More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

Thanks,

Bridge team

T

turner111Author

Inspiring

Hi Varun,

I don't have the Photoshop Beta installed.

T

turner111Author

Inspiring

Hello @turner111

As there are two "Adobe" folders on a machine, one is user level and another is system level. There is a possibility that you might be checking the user level folder. Please follow the below steps just to make sure we are looking in the correct folder:

Open Finder
Go to top menu. "Go" -> "Go to Folder..."
Enter "/Library/Application Support/Adobe"
Locate "Plugins" folder here.

Please let me know if this helped in locating the right folder.

Thanks,

Bridge Team

Yes, it's in there. Bridge started normally after moving the Substance3DViewerForPS plugin out of the folder.

Herbiedriver1

Inspiring

Same thing here, Beta, 25 and 24 all not opening.

Running Mac Sequoia 15.01

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