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jenniferv62636156
jenniferv62636156
Participating Frequently
January 11, 2020
Question

Canon EOS R raw files

  • January 11, 2020
  • 2 replies
  • 3159 views

I cannot get my cr3 files off my memory card from my EOS R!!!  I have updated photoshop, ACR and Bridge. I am at a loss as I have no idea what to do.  I can see the files when I access the card directly in Bridge, but its not processing the thumbnails, they are pixelated and I cannot highlight and move them all without Bridge freezing.  

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2 replies

L
Lumigraphics
Legend
January 13, 2020

Error 36 is end of file, that means file corruption. If you can't get them off the card with it in the camera, you'll want to try a file recovery utility.

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 11, 2020

    Hi Jennifer,

     

    Can you please supply what OS (and what release) you are using?

     

    Also, Just to be certain, what versions of Bridge, ACR, & PS are you using?

     

    Thanks,

     

     

    jenniferv62636156
    jenniferv62636156Author
    Participating Frequently
    January 11, 2020

    I am using High Sierra  V 10.13.6

    Photoshop 21.0.2

    Bridge 1.0.1

    ACR 12.1

     

    Would the issue be with my card?  When I try to move them over via my card reader (any type, raw, craw, jpg) I get a code 36 error.    

     

    The Finder can’t complete the operation because some data in “IMG_2319.CR3” can’t be read or written.
    (Error code -36)"

     

    The thumbnail when I open the card via my desktop is a black EXE box and the file type is coming up as Adobe document (the raw files).

     

    I used a brand new SD card, formated it first.  I somehow ended up doing something last night to one of them while I was trying to get the photos off it via my card reader and it my camera or the reader wont' read it and says it needs to be formatted 😞 I never got the 700+ photos off it.

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 12, 2020

    Hi Jennifer,

     

    OK, you are not on Catalina (that was one thing I wanted to verify becuase Bridge is having lots of issues with Catalina). (And I'm sure that's a typo that you do have Bridge 10.1.01)

     

    Did you format your card before or after moving the images from the card to your computer (Hint: formating is like erasing so if you formatted the card before moving the images to your computer, they may be lost.) (2nd Hint: ALWAYS format your cameras cards IN your camera, not in your computer. What formatting does is to set the structure of the sectors so that they can be accessed for more information. Your computers formating may be different than you cameras formatting.)

     

    OK, If you formatted the card with the images on the card, look into purchasing some software that may be able to recover the images. If you formatted the card, this may be more of a challenge but losing 700 images might be worth a try.

     

    It is best to move the images to your computer BEFORE trying to access them in Bridge (or Photoshop, etc.). So when you say you could see them on the card in Bridge, that byitself, doesn't mean much (to me).

     

    You do not say how old your computer is but you can also try to turn on Use Software Rendering but that's a guess as it usually applies to raw images and if you have 700 images on a card, you are probably taking jpg images.

    Nonetheless, if these are raw images, go into ACR's Preferences and turn Graphics Processor to Off

     

    One last question (mostly for the future): were these 700 images all taken at the same time or were you just "holding" them there and had not gotten around to downloading them into your computer. If so, please keep in mind that any digital asset (e.g., photos) are both precious and very fragile. Every time I go off and take photos I come home and place them on my computer and then back up those files to another hard drive (which is also backed up to the clouds). I'm sure you've heard the montra that if you house is burning down you run and grab your photos, and then everything else. I do not need to do that.

     

    Oh, one last thought: if you open up that card in your Finder, do you see the images there? If so, try dragging them from the card to a folder on your desktop. 

     

    Let me know if any of this helps,

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