Skip to main content
jenniferv62636156
jenniferv62636156
Participating Frequently
January 11, 2020
Question

Canon EOS R raw files

  • January 11, 2020
  • 2 replies
  • 3158 views

I cannot get my cr3 files off my memory card from my EOS R!!!  I have updated photoshop, ACR and Bridge. I am at a loss as I have no idea what to do.  I can see the files when I access the card directly in Bridge, but its not processing the thumbnails, they are pixelated and I cannot highlight and move them all without Bridge freezing.  

This topic has been closed for replies.

2 replies

L
Lumigraphics
Legend
January 13, 2020

Error 36 is end of file, that means file corruption. If you can't get them off the card with it in the camera, you'll want to try a file recovery utility.

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 11, 2020

    Hi Jennifer,

     

    Can you please supply what OS (and what release) you are using?

     

    Also, Just to be certain, what versions of Bridge, ACR, & PS are you using?

     

    Thanks,

     

     

    jenniferv62636156
    jenniferv62636156Author
    Participating Frequently
    January 11, 2020

    I am using High Sierra  V 10.13.6

    Photoshop 21.0.2

    Bridge 1.0.1

    ACR 12.1

     

    Would the issue be with my card?  When I try to move them over via my card reader (any type, raw, craw, jpg) I get a code 36 error.    

     

    The Finder can’t complete the operation because some data in “IMG_2319.CR3” can’t be read or written.
    (Error code -36)"

     

    The thumbnail when I open the card via my desktop is a black EXE box and the file type is coming up as Adobe document (the raw files).

     

    I used a brand new SD card, formated it first.  I somehow ended up doing something last night to one of them while I was trying to get the photos off it via my card reader and it my camera or the reader wont' read it and says it needs to be formatted 😞 I never got the 700+ photos off it.

    L
    Lumigraphics
    Legend
    January 13, 2020

    thank you for taking the time to deal with me Gary!  

     

    Originally, when I did the first reply, I could not get the images off my card at all. Then I tried via Finder and it worked, so I edited the post at the bottom. It was short lived though, as it worked once and then when I went to try again, I got the code 36 error again.

     

    I have spent the better part of a day taking test shots in different formats and testing to see what will transfer onto my computer and what won't.  I can get the photos off the cards now-usually via finder rather then just the desktop icon (what I mean by this, is when I plug my card reader in and insert the SD card, an icon pops up on the desktop when I can usually double click to open and then drag the files from there/the card to my desktop). I have one card that works one minute and then I get the code 36 error.  2 are corrupt.  

     

    I have no idea what's happening at all.  I feel like its not program issues, which is what this community is for-and that its card or maybe card reader errors.


    Try plugging the camera directly into the computer and using Image Capture to read the card in camera. If that works, then swap out your USB cable to the card reader.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices